End User Services Project Engineer

Leidos; Fareham; On-site; GBP 34,000 - 43,000; Full time

Job summary

A leading technology services company is looking for a motivated Project Engineer in Fareham, UK. This role focuses on End User Services, involving device management and customer engagement. Ideal candidates will excel in multitasking, possess excellent communication skills, and have a strong background in IT support. Competitive pay range is £34,200 to £42,700, along with attractive benefits including a pension scheme and private medical insurance.

Benefits

Contributory Pension Scheme

Private Medical Insurance

33 days Annual Leave

Flexible benefits

Flexi-Time

Qualifications

• Able to obtain or currently possess UK SC Clearance.
• Experience in physical desktop/laptop/device management.
• Strong verbal and written communication skills.

Responsibilities

• Provide dynamic and flexible support across processes.
• Engage with customers and Project Managers weekly.
• Work on multiple projects concurrently.

Skills

Physical desktop/laptop/device management

Multitasking

Customer communication skills

2nd Line Support experience

Creative problem solving

Team-working skills

Interest in IT

Workload prioritization

Self-starter attitude

Analytical skills

Technical writing

Client interpersonal skills

Continuous learning commitment

Adaptability to new technologies

Tools

Microsoft Endpoint Manager / Intune

Ivanti Configuration Manager

ITIL framework experience

Microsoft Active Directory

Ivanti Environment Manager

Cisco Wired/Wireless Networks

Windows Server

MS PowerShell

Microsoft Azure

Job description

End User Services Project Engineer

Leidos is now recruiting a motivated Project Engineer, that will be working primarily on End User Services -physical device management, support and upgrade projects, but will also be involved in a wider highly skilled Infrastructure Project team.

Working in a team that provides unparalleled levels of projects to our existing and expanding customer base, helping position Leidos as the nationwide supplier of choice across all major outsourced ICT programmes.

Leidos is expanding its Information and Communications Technology (ICT) presence significantly in the UK, with an emphasis on Civil Government, Law Enforcement and Critical National Infrastructure ICT programmes.

The successful candidate needs to be able to provide dynamic and flexible support across all processes, whist operating with confidence at deployed Leidos delivery locations, engaging with the customer and the Project Managers on week-to-week priorities and tasking.

Required Skills

• Very experienced in physical desktop/laptop/device management, support and upgrades – as this will be a large majority of projects
• The ability to multitask, as the job often involves working on more than one project concurrently.
• Excellent customer communication skills, as will be dealing with the customer directly
• Background in 2nd Line Support (large user base support experience)
• Creative thinking to come up with innovative solutions to complex problems.
• Excellent team-working skills, the ability to work with other IT professionals in a team.
• An inquisitive mind and a real interest in IT to remain up to date regarding new technologies.
• Prioritisation of workload, able to execute and perform with limited assistance
• A self-starter attitude
• Good analytical skills and an ability to define and articulate, precisely, to an appropriate level to the audience at hand or in written documentation
• Strong verbal and written communication skills including experience in technical writing
• Strong client interpersonal skills, demonstrating an ability to build and keep business relationships building horizontal and vertical contacts
• Commitment to continuous learning and professional development
• Demonstrable ability to adapt to new technologies, skillsets and to learn quickly.

Desired Skills

• Knowledge of Microsoft Endpoint Manager / Intune
• Knowledge of Ivanti Configuration Manager
• Have experience of working in a ITIL framework
• An Understanding of Project Management and Service Management best practices and principles
• Ability to work effectively in a pressurised environment, remaining focused
• Microsoft Active Directory administration and Group Policy management
• Understanding of Ivanti Environment Manager and Application Control
• Able to organise effective problem and change management

Knowledge/Awareness

• Microsoft Office 365 and Windows 11 environments
• Microsoft Endpoint Manager /MDM
• Cisco Wired and Wireless Networks
• Cisco VOIP Systems administration
• Windows Server and MS PowerShell
• OneDrive and Sharepoint
• Desktop, Laptop, Mobile and Server hardware
• ITIL
• Remedy
• DNS and DHCP
• Microsoft Azure and awareness of cloud computing

Teamwork

• Facilitates effective team interaction.
• Acknowledges and appreciates each team member's contributions.
• Effectively utilises each team member to his/her fullest potential.
• Keeps track of lessons learned and shares those lessons with team members.

Clearance Requirements: Able to obtain or current UK SC Clearance is required for this position.

What we do for you

At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent.

• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
• Flexi-Time

Commitment to Diversity

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

Who We Are

Leidos UK & EUROPE – we work to make the worldsafer,healthier, andmore efficient through technology, engineering andscience.

Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.

What Makes Us Different

Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change.

Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.

People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing . We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range

£34,200.00-£42,700.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.