End-User IT Support Specialist II

PCI Pharma Services; United Kingdom; Presencial; GBP 30.000 - 42.000; Jornada completa

Descripción de la vacante

PCI Pharma Services in the United Kingdom is seeking a Desktop Support Specialist II to provide daily end-user assistance across the global network. You will diagnose hardware, software, and connectivity issues, perform installations, and escalate as needed to keep users productive.

The role covers OS setups, MS Office issues, device imaging, AD basics, mailbox management, iPhone/iOS troubleshooting, and coordination with third-party providers.

Formación

• Bachelor’s degree in computer field or equivalent experience in helpdesk.
• Experience with hardware/software and basic network connectivity issues.
• Familiarity with MS Office installation, configuration and troubleshooting.
• Analytical thinking and ability to work under pressure.

Responsabilidades

• End user support across the organization.
• Monitor Solution Centre and Spiceworks for tickets.
• Set up computers: OS, MS updates, antivirus, software, network, imaging.
• Proficient with MS Office installation, configuration, and troubleshooting.
• Hardware/software troubleshooting and upgrades.
• Network user creation/deletion; basic AD knowledge.
• Mailbox creation/deletion; distribution group maintenance; EMC basics.
• iPhone setup and iOS troubleshooting.
• Procurement of computers, desktops, and printers.
• Escalate Solution Centre submissions professionally.
• One-on-one user support via phone, email, Bomgar, or Solution Centre.
• Coordinate with third party service providers for repairs under warranty or outsourced systems.
• Stay current with evolving technologies.

Conocimientos

Math skills

Computer skills

Professional proficiency

High reasoning

Report writing

Teamwork

Educación

Bachelor’s degree or equivalent (helpdesk)

Herramientas

Spiceworks

MS Office

AD

EMC

Descripción del empleo

PCI Pharma Services in the United Kingdom is seeking a Desktop Support Specialist II to provide daily end-user assistance across the global network. You will diagnose hardware, software, and connectivity issues, perform installations, and escalate as needed to keep users productive.

The role covers OS setups, MS Office issues, device imaging, AD basics, mailbox management, iPhone/iOS troubleshooting, and coordination with third-party providers.