End User IT Support Specialist - Windows & Helpdesk Pro

Professional Transportation Consulting, Inc.; Cambridge; Remote; GBP 28,000 - 38,000; Full time

Job summary

PTC Inc. in Cambridge, United Kingdom, is seeking an IT Associate End User Support Specialist to provide first-line technical assistance for hardware, software, and network issues, both in person and remotely.

The role requires an Associate’s degree in IT or related field and 1–2 years of experience, with strong Windows 10/11 and Office skills, basic networking, and experience with ticketing systems such as ServiceNow or Jira Service Management.

Qualifications

• Associate degree or equivalent in Information Technology or related field.
• 1–2 years in a technical support role, preferably in an enterprise environment.
• Solid understanding of Windows operating systems (Windows 10/11) and Microsoft Office Suite.
• Familiarity with basic networking concepts (TCP/IP, Wi-Fi).
• Experience with IT ticketing systems (ServiceNow, Jira Service Management).
• Excellent problem-solving and communication skills with attention to detail.

Responsibilities

• Provide first-level technical support for hardware, software, and network-related issues, in-person and remotely.
• Troubleshoot desktop/laptop problems and OS/app issues; assist with account management and access requests.
• Install, configure, and maintain IT equipment; document tickets and resolutions in the ticketing system.
• Escalate complex issues to higher-level teams and contribute to knowledge base articles.

Skills

Communication skills

Analytical thinking

Customer focus

Team collaboration

Education

Associate's degree in IT or related field

Tools

ServiceNow

Jira Service Management

Windows 10/11

Microsoft Office

Job description

PTC Inc. in Cambridge, United Kingdom, is seeking an IT Associate End User Support Specialist to provide first-line technical assistance for hardware, software, and network issues, both in person and remotely.

The role requires an Associate’s degree in IT or related field and 1–2 years of experience, with strong Windows 10/11 and Office skills, basic networking, and experience with ticketing systems such as ServiceNow or Jira Service Management.