Desktop Support Specialist II — Global Impact IT Role

PCI TRGR Penn Pharmaceutical Services Ltd; Tredegar; On-site; GBP 28,000 - 34,000; Full time

Job summary

PCI Pharma Services is seeking a Desktop Support Specialist II to provide daily end-user support across the organization. Responsibilities include monitoring the Solution Centre, performing OS updates, antivirus setup, and software installations, while handling hardware setups and network configurations.

Strong teamwork and proactive problem-solving are essential. The role requires a Bachelor's degree in a computer-related field or equivalent experience in helpdesk.

Qualifications

• Bachelor's degree in computer-related field or equivalent experience in a helpdesk related role.
• Experienced with hardware / software and troubleshooting.
• Basic knowledge of TCP/IP, DHCP, AD, EMC, & DNS.
• Experience in MS Office, computer setup, software installs and basic network connectivity issues.

Responsibilities

• Provide end user support by monitoring the Solution Centre and responding to submissions.
• Perform hardware/software installs and configurations, OS updates, antivirus, and printer setup.
• Coordinate with third party service providers for repairs and configurations under maintenance or outsourced systems.
• Keep up to date with current technologies and provide professional end-user assistance via phone, email, Bomgar or Solution Centre.

Skills

Math skills

Computer skills

English proficiency

Reasoning

Attention to detail

Time management

Team work

Education

Bachelor's degree in computer-related field

Tools

Spiceworks

Bomgar

MS Office

Active Directory

EMC

DNS

Job description

PCI Pharma Services is seeking a Desktop Support Specialist II to provide daily end-user support across the organization. Responsibilities include monitoring the Solution Centre, performing OS updates, antivirus setup, and software installations, while handling hardware setups and network configurations.

Strong teamwork and proactive problem-solving are essential. The role requires a Bachelor's degree in a computer-related field or equivalent experience in helpdesk.