Remote L2 Desktop Support Engineer

SISL Global; Northampton; On-site; GBP 25,000 - 40,000; Full time

Job summary

SISL Global in the United Kingdom is seeking an L2 Desktop Support Technician to provide advanced end-user support across hardware, software, and networks from Northampton. You will diagnose complex issues, configure operating systems, and maintain documentation while ensuring high user satisfaction.

Collaboration with IT peers and mentoring junior staff are key aspects of the role. The position focuses on Windows and Mac administration, Active Directory, and office productivity tools, with

Qualifications

• Associate's or bachelor's degree in IT or related field, or equivalent work experience.
• 2-4 years of desktop support experience.
• Strong knowledge of Windows and Mac operating systems.
• Proficiency with Microsoft Office Suite and other common software applications.
• Experience with Active Directory, group policies, and user account management.
• Familiarity with remote desktop tools and support software.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Responsibilities

• Provide second-level desktop/hardware/software support for end users.
• Install, configure and maintain operating systems and software.
• Perform root cause analysis and develop solutions.
• Troubleshoot Windows and Mac issues.
• Assist with LAN/WAN, Wi-Fi and VPN connectivity.
• Collaborate with IT for projects, upgrades and implementations.
• Maintain records via the ticketing system.
• Provide remote support for home/field users.
• Train and mentor junior technicians as needed.
• Ensure IT policy, security and best practices compliance.
• Perform routine maintenance and inspections of equipment.
• Build relationships with end users to ensure satisfaction.

Skills

Windows and Mac OS expertise

Problem solving

Communication skills

Team collaboration

Remote desktop tools

Education

Associate's or Bachelor's degree in IT or related field

Tools

Active Directory

Group Policies

Remote desktop tools

Microsoft Office Suite

Job description

SISL Global in the United Kingdom is seeking an L2 Desktop Support Technician to provide advanced end-user support across hardware, software, and networks from Northampton. You will diagnose complex issues, configure operating systems, and maintain documentation while ensuring high user satisfaction.

Collaboration with IT peers and mentoring junior staff are key aspects of the role. The position focuses on Windows and Mac administration, Active Directory, and office productivity tools, with