Information Technology Specialist

Sharp Brains; Coventry; On-site; GBP 30,000 - 40,000; Full time

Job summary

A UK-based IT company is seeking a full-time IT Support professional in Coventry. The ideal candidate will have over 3 years of experience in providing technical support for desktop and laptop systems. Key responsibilities include troubleshooting, managing the lifecycle of devices, and delivering support using tools like SCCM and ServiceNow. This role also involves compliance with security protocols and providing VIP support during escalations. The contract duration is for one year, with the possibility of extension.

Qualifications

• More than 3 years of experience in IT support with a focus on desktop and laptop systems.

Responsibilities

• Provide end-to-end technical support for desktop and laptop systems.
• Handle IMAC activities and break/fix tasks.
• Manage the full lifecycle of desktop devices.
• Deliver support using SCCM, Intune, and ServiceNow.
• Administer software installations and security patching.
• Provide remote and deskside support using EUC tools.
• Ensure compliance with security protocols.
• Offer VIP support during critical escalations.
• Support printers and peripheral devices.
• Assist with Active Directory and user account management.
• Maintain documentation of incident resolution and hardware inventory.

Skills

Technical support

Troubleshooting

SCCM

ServiceNow

VPN clients

Windows OS

Active Directory

Job description

Role Type: Full Time

Working Days: 2 Days a week

Contract duration: 1 year (extendable)

Contract Type: Freelance / B2B contract

Experience Required: More than 3 years IT Support.

Site Address: Coventry, United Kingdom

Key Responsibilities

• Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
• Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end‑user devices.
• Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
• Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• Administered approved software installations, updates, and security patching in coordination with IT policies.
• Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
• Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
• Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
• Assisted with Active Directory tasks, basic user account management, and smart hands support.
• Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
• Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
• Followed ITIL practices for incident, problem, and service request management in corporate environments.