End User IT Support Pro — Fast Helpdesk & Training

PTC; Cambridge; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

PTC is seeking an IT Associate End User Support Specialist to provide technical assistance and ensure smooth operation of IT systems for employees in Cambridge, UK. You will deliver first-level support for hardware, software, and networks, both on-site and remotely, and help users with account management and access requests.

You’ll install and maintain desktops, laptops, printers, and other IT equipment, document resolutions in the IT service management system, and escalate complex issues.

Qualifications

• 1–2 years in a technical support role, enterprise environment.
• Solid understanding of Windows OS and Microsoft Office.
• Familiarity with basic networking concepts (TCP/IP, Wi-Fi).
• Experience with IT ticketing systems (ServiceNow, Jira Service Management).
• Excellent problem-solving and communication skills.
• CompTIA A+ certification is a plus.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues, both in-person and remotely.
• Troubleshoot desktop and laptop problems, including OS errors, application malfunctions, and peripheral connectivity.
• Assist users with account management, password resets, and access requests for internal systems.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Document support tickets, resolutions, and user interactions in the ITSM system.
• Escalate complex or unresolved issues to higher-level IT personnel.
• Provide basic training and guidance to users on IT best practices.
• Participate in IT asset management activities, including inventory tracking and equipment deployment/retrieval.
• Contribute to IT knowledge base articles and user guides.
• Adhere to IT security policies and procedures.

Skills

Windows 10/11

Microsoft Office

Technical support

Problem solving

Communication

Teamwork

Independent work

Education

Associate's degree in IT/CS

Tools

ServiceNow

Jira Service Management

Job description

PTC is seeking an IT Associate End User Support Specialist to provide technical assistance and ensure smooth operation of IT systems for employees in Cambridge, UK. You will deliver first-level support for hardware, software, and networks, both on-site and remotely, and help users with account management and access requests.

You’ll install and maintain desktops, laptops, printers, and other IT equipment, document resolutions in the IT service management system, and escalate complex issues.