End-User IT Support Technician: Desktop & Mobile

Thales Group; Belfast City District; Hybrid; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Private medical insurance

Annual leave flexibility

Cycle to work

Employee discounts

Volunteer day

Stocks and shares

Annual bonus

Job summary

Thales Group in Belfast is seeking an End User Support Technician to support the IT infrastructure for around 2000 users in a multi-network environment, delivering desktop support services.

Responsibilities include 2nd/3rd line desktop support, incidents up to Priority One, and provisioning laptops/desktops via SCCM in line with build standards. Flexibility for evenings/weekends and on‑call may be required.

Qualifications

• Experience in IT support environments with direct user interaction.
• Ability to diagnose faults and communicate solutions clearly.
• Proficient with Windows desktops/laptops and common Office apps.

Responsibilities

• Provide 2nd/3rd line desktop support to UK service desk escalations.
• Resolve incidents up to Priority One and handle service requests.
• Build/rebuild/deploy desktops and laptops using SCCM and standard build procedures.
• Support smartphone platforms (iOS/Android) and kiosk-based IT requests.

Skills

Windows 10/11

Office 365

VIP support

Communication

Teamwork

Travel flexibility

Tools

SCCM

Active Directory

VMware Horizon

Cisco AnyConnect

BitLocker

DNS/DHCP

Job description

Thales Group in Belfast is seeking an End User Support Technician to support the IT infrastructure for around 2000 users in a multi-network environment, delivering desktop support services.

Responsibilities include 2nd/3rd line desktop support, incidents up to Priority One, and provisioning laptops/desktops via SCCM in line with build standards. Flexibility for evenings/weekends and on‑call may be required.