Senior IT Support Engineer II — Global End-User IT Lead

Box; Greater London; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Pension

Medical and dental coverage

25 days vacation

Subsidized gym membership

Free lunch

Job summary

Box IT End User Services hires a Senior IT Support Engineer to deliver end-user IT support globally from the London area. You will manage mobile, desktop, audio/video, and network issues while guiding end users and mentoring peers.

The role emphasizes collaboration with Facilities, Sales, Engineering, and Information Security, plus hands-on imaging, configurations, and policy enforcement in a fast-paced AI-driven environment.

Qualifications

• 5+ years of working experience in an IT Support role.
• Working knowledge of Windows and OSX operating systems.
• Working knowledge of Lenovo and Apple hardware.
• Comprehensive understanding of networking concepts.
• Foundational understanding of Okta and identity and access management concepts, including SSO, MFA, and user permissions.
• Experience creating and maintaining technical documentation and knowledge articles.
• Working knowledge with voice and video conferencing solutions (Google, Zoom, Slack a plus).

Responsibilities

• Troubleshooting and support for all IT end user issues: mobile, desktop, audio/video, peripherals, etc.
• Procurement, asset and inventory management for all IT hardware and software.
• Cross-departmental collaboration with teams like Facilities, Sales, and Engineering, Information Security, Enterprise Team.
• Managing IT communication between headquarters and remote office.
• Perform system imaging, application configurations, and security policy enforcements.
• Daily onsite office support.

Skills

Windows OS

macOS

Networking concepts

Okta SSO MFA

Documentation & knowledge base

Education

Bachelor's degree in Computer Science or related field

Tools

Lenovo hardware

Apple hardware

Okta Identity

Google/Zoom/Slack conferencing tools

Job description

Box IT End User Services hires a Senior IT Support Engineer to deliver end-user IT support globally from the London area. You will manage mobile, desktop, audio/video, and network issues while guiding end users and mentoring peers.

The role emphasizes collaboration with Facilities, Sales, Engineering, and Information Security, plus hands-on imaging, configurations, and policy enforcement in a fast-paced AI-driven environment.