End User Support Specialist - Remote & Onsite IT Helpdesk

NECSWS; Chippenham; Hybrid; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Private Medical Cover

25 days holiday

Life assurance

Group Pension Plan 8.5%

Flexible benefits

Job summary

NEC Software Solutions is seeking an End User Support specialist to provide onsite and remote assistance across the UK. You will diagnose, repair, and upgrade desktop hardware, laptops, printers, and mobility devices to ensure optimal workstation performance.

Responsibilities include documenting issues, facilitating secure access for remote staff, and promoting best practices. A customer-focused communicator with Windows 10/11 experience is required, with willingness to learn and adapt.

Qualifications

• Experience providing onsite and remote desktop support.
• Proficient in Windows 10/11 and hardware diagnostics.
• Able to document issues in the Helpdesk system.
• Eligible for UK Security Clearance.
• Strong communication and customer service skills.
• Able to work under pressure and manage time.
• Familiar with Active Directory and M365.

Responsibilities

• Provide onsite and remote technical support for staff in the Chippenham office and wider business.
• Document, track, and monitor issues in the Helpdesk (ISM) to ensure timely resolution.
• Promote best practices across the business (file sharing, encryption, etc.).
• Procure, configure, manage, maintain and develop desktops, laptops, peripherals, mobiles and printers.
• Facilitate secure network access for remote users.
• Provide users with appropriate support and advice.
• Keep up to date with latest technologies.
• Identify opportunities for improvement and suggest changes.

Skills

Technical support

Communication skills

Problem solving

Analytical thinking

Time management

Teamwork

Willingness to learn

Self-motivation

Customer service

Security clearance eligible

Tools

Active Directory

Microsoft Intune/Entra

M365 Suite

Laptop imaging

Hardware troubleshooting

Windows 10/11

Job description

NEC Software Solutions is seeking an End User Support specialist to provide onsite and remote assistance across the UK. You will diagnose, repair, and upgrade desktop hardware, laptops, printers, and mobility devices to ensure optimal workstation performance.

Responsibilities include documenting issues, facilitating secure access for remote staff, and promoting best practices. A customer-focused communicator with Windows 10/11 experience is required, with willingness to learn and adapt.