End User Computing Technician

National Physical Laboratory; Coventry; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading research institute in the UK is seeking an IT Operations Specialist to enhance the IT experience for its colleagues. The ideal candidate will manage end-user support, configure devices, and ensure security compliance for various IT assets. Expertise in cloud technologies and endpoint management tools like Intune is essential. You will play a crucial role in maintaining efficient IT operations and contributing to process improvements. This opportunity offers significant impact within the organization.

Qualifications

• Proficient in endpoint management tools including Intune and SCCM.
• Strong knowledge of cloud technologies including M365 and Azure.
• Experience with audio visual systems and technologies.

Responsibilities

• Provide end-user support and troubleshoot issues across various platforms.
• Configure and deploy devices across the organization.
• Maintain device security and compliance.

Skills

End-user support

Troubleshooting Microsoft 365

Device management

Strong hardware diagnostics

Automation technologies

Networking principles

Tools

Intune

SCCM

Active Directory

PowerShell

VPN

Job description

Are you passionate about delivering seamless IT experiences? Join our IT Operations team here at NPL and play a key role in ensuring colleagues have the tools and services they need to work efficiently and securely. This is a new and exciting role with plenty of scope to make an impact.

What you'll do:

• Be the go-to expert for end-user support, troubleshooting issues across Microsoft 365, AD, Entra ID, MS Teams, VPN, and more.
• Configure and deploy laptops, lab devices, and mobile phones across the organisation.
• Manage endpoint compliance, MFA, and user access controls.
• Maintain and update devices, firmware, and operating systems to keep everything secure and running smoothly.
• Support mobile enrolment and app rollout via Intune.
• Contribute to process improvements and keep documentation up to date.
• Ensure IT assets are accurately recorded and managed in line with policy.

Qualifications:

• Familiar with Service Management principles and working to the ITIL framework.
• Experience of working with modern IT Service Management tools (e.g. FreshService).
• Strong hardware diagnostics skills with experience of maintaining mainstream Desktop/Laptop and Server devices.
• Strong knowledge and experience in endpoint management tools and technologies including Intune, SCCM, Autopilot, Active Directory, Device monitoring, Entra ID.
• Proficiency in automation technologies and scripting (e.g. PowerShell, Power Platform automation).
• Strong cloud tech awareness including proficiency with M365 and Azure.
• Proficient in managing devices in multiple OS platforms including Windows, Linux, iOS, Android.
• Proficiency in primary network management including knowledge of DNS, DHCP, IPSec, LAN, WAN, VPN, firewall and switch management, networking principles.
• Proficient in configuring and managing iOS & Android mobile phones.
• Proficient in supporting audio visual systems and technologies.

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that nationality, residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process. To work at NPL, you will need to obtain BPSS security clearance.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert therefore we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as practical.