End User Computing Specialist: Desktop & Device Support

NEW LOOK; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Staff discount

Private pension

Virtual GP access

Life assurance

Extra paid birthday leave

Cycle2Work

Retail Trust partnership

Job summary

NEW LOOK is seeking an IT support specialist to maintain end-user computing across desktops, laptops, printers, scanners, and mobile devices. You will deploy software, troubleshoot hardware and software issues, and ensure security across devices.

You will log incidents, provide user training, manage licenses, and coordinate with IT teams to improve processes and asset management. Based in Greater London with strong benefits.

Qualifications

• Degree or equivalent IT experience and customer service exposure.
• Knowledge of IT infrastructure, hardware, OS, LANs and networks.
• CompTIA qualification is preferable.

Responsibilities

• Provide second-line support for end-users across devices and networks.
• Configure, deploy, and maintain end-user computing devices.
• Install, update and manage software licenses and compliance.
• Log, track and resolve incidents in the ITSM system.
• Create user documentation and provide training on IT resources.
• Enforce security policies on devices including antivirus and access controls.
• Collaborate with IT teams to support end-user computing environments.
• Maintain asset records and coordinate hardware refresh programs.
• Provide remote support across locations.
• Suggest process and tool improvements.

Skills

End-user support

Hardware knowledge

Software deployment

Incident management

Remote support

Training & documentation

Security & encryption

ITIL familiarity

Microsoft 365 expertise

Education

Degree in IT or related field

Tools

Microsoft 365

Exchange

Intune

Entra

Teams Admin

Job description

NEW LOOK is seeking an IT support specialist to maintain end-user computing across desktops, laptops, printers, scanners, and mobile devices. You will deploy software, troubleshoot hardware and software issues, and ensure security across devices.

You will log incidents, provide user training, manage licenses, and coordinate with IT teams to improve processes and asset management. Based in Greater London with strong benefits.