End User Computing Analyst

NEW LOOK; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Staff discount

Private pension

Virtual GP access

Life assurance

Extra paid birthday leave

Cycle2Work

Retail Trust partnership

Job summary

NEW LOOK is seeking an IT support specialist to maintain end-user computing across desktops, laptops, printers, scanners, and mobile devices. You will deploy software, troubleshoot hardware and software issues, and ensure security across devices.

You will log incidents, provide user training, manage licenses, and coordinate with IT teams to improve processes and asset management. Based in Greater London with strong benefits.

Qualifications

• Degree or equivalent IT experience and customer service exposure.
• Knowledge of IT infrastructure, hardware, OS, LANs and networks.
• CompTIA qualification is preferable.

Responsibilities

• Provide second-line support for end-users across devices and networks.
• Configure, deploy, and maintain end-user computing devices.
• Install, update and manage software licenses and compliance.
• Log, track and resolve incidents in the ITSM system.
• Create user documentation and provide training on IT resources.
• Enforce security policies on devices including antivirus and access controls.
• Collaborate with IT teams to support end-user computing environments.
• Maintain asset records and coordinate hardware refresh programs.
• Provide remote support across locations.
• Suggest process and tool improvements.

Skills

End-user support

Hardware knowledge

Software deployment

Incident management

Remote support

Training & documentation

Security & encryption

ITIL familiarity

Microsoft 365 expertise

Education

Degree in IT or related field

Tools

Microsoft 365

Exchange

Intune

Entra

Teams Admin

Job description

The Role:

You will be responsible for the provision and maintenance of end user computing e.g., desktops, laptops, scanners, printers, collaboration tools, mobile devices, and any other peripherals used by colleagues. This includes providing the required hardware/software and ongoing support to all devices

WHATS IN IT FOR YOU:

• 40% staff discount plus friends & family discounts throughout the year
• Access to our reward platform for external discount and offers
• Private pension scheme
• Virtual GP access for you and your children - it allows you to speak to a doctor at a time and date that suits you
• All employees are covered by our life assurance policy from day one
• Unlock extra leave with our buy more holiday scheme.
• Celebrate YOU! Enjoy an extra paid day off on your birthday each year
• Enhanced maternity, paternity and adoption leave, and shared parental leave (eligible after 2 years' service).
• Spread the cost of your commute with interest-free season ticket loans
• Do your bit for the environment and save money with our Cycle2Work scheme
• We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust

What you'll be doing:

• Provide Technical Support: Offer second-line support for end-users, troubleshooting and resolving hardware, software, and network issues across desktops, laptops, and mobile devices.
• Manage End-User Devices: Configure, deploy, and maintain end-user computing devices, ensuring they meet company standards and user needs.
• Software Installation & Management: Install, update, and manage software applications, including managing licenses and ensuring compliance with company policies.
• Incident Management: Log, track, and resolve incidents in the IT service management system, escalating issues to higher-level support when necessary.
• User Training & Documentation: Create and maintain user documentation and provide training on the use of IT resources and tools to improve user productivity and minimize downtime.
• Security Compliance: Implement and enforce security policies on end-user devices, including antivirus management, encryption, and access controls.
• Collaboration with IT Teams: Work closely with other IT teams to ensure seamless integration and support of end-user computing environments.
• Asset Management: Maintain accurate records of hardware and software inventory, tracking asset life cycles and coordinating hardware refresh programs.
• Remote Support: Provide remote support to users in different locations, ensuring consistent and reliable IT services for all end-users.
• Continuous Improvement: Identify and suggest improvements to processes, tools, and technologies to enhance the efficiency and effectiveness of end-user computing services.

Who you are:

• A degree in IT or relevant experience e.g., IT and/or customer services function
• Knowledge of the IT infrastructure (hardware, databases, operating systems, local area networks, etc.)
• A vocational qualification such as CompTIA (preferable)
• Knowledge of Microsoft products e.g., Exchange, Intune, Entra, Teams Admin, M365 and operating systems
• Knowledge of an ITIL based environment.