Deskside & Remote IT Support Specialist

Jobtailor

Bracknell

On-site

GBP 26,000 - 38,000

Full time

3 days ago

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Job summary

Jobtailor in the United Kingdom seeks an experienced IT Support specialist to provide deskside and remote end-user support across Windows, MacOS, Office 365, Teams, and Adobe applications. You will manage inventory, perform new device setups, and troubleshoot hardware/software in a mixed OS environment.

The role requires strong communication, time management, and customer-service orientation, with on-call rotation and potential limited travel.

Qualifications

BS in Computer Science, Engineering, or related technical field with 3+ years related experience.
Strong communication and interpersonal skills.
Ability to work independently and with strong time management skills.
Customer-service orientation.
Consistent work hours.
Experience supporting a global environment preferred.
Solid problem-solving and analytical skills.
Good written and verbal communication skills.
Self-starter who continually develops and broadens their skill set.
Demonstrated technical proficiency through industry certifications.
Flexibility and willingness to be on-call and available, including weekends, and participate in a team on-call rotation.
Organization and documentation skills.
Working knowledge of networking topologies, TCP/IP, DNS, DHCP, and wireless.
Experience with Jamf, MS Intune, endpoint protection, Adobe, and MDM.
Certifications such as A+, ACMT, MCSA Desktop, MCSE Desktop, or Microsoft Specialist are a plus.
Limited travel required.

Responsibilities

Provide technical support for business users across laptops, desktops, smartphones, tablets, printers, and related peripherals.
Support end-user software including Windows, macOS, Office, Teams, 365, Adobe applications, and other business software.
Provide day-to-day deskside and remote support.
Perform inventory management tasks and end-user computer setups.
Troubleshoot hardware and software in a mixed OS environment.
Ensure SLAs and world-class support goals are achieved.
Deploy hardware using automated provisioning tools such as SCCM and Jamf.
Enforce desktop hardware and software standards.
Support productivity software such as Office and Office 365.
Support hardware systems, peripherals, and printers.
Maintain standard operating systems, endpoint protection, and hardware destruction standards.
Ensure software compliance.
Participate in limited travel as required.