Desktop Support Technician

Innovo Global Talent; Crick; On-site; GBP 30,000 - 35,000; Full time

Job summary

Innovo Global Talent is seeking a Desktop Support Technician to join our team. You will provide end-user technical support, diagnose hardware and software issues, and deploy and refresh desktop/laptop systems across multiple environments including offices, warehouses, and data centres.

The role requires 3–5 years in enterprise desktop support, strong Windows and Office knowledge, and experience with AD and ticket systems. Desirable MacOS exposure and large-scale rollout experience are a plus.

Qualifications

• 3–5 years experience in desktop support within an enterprise environment.
• Strong knowledge of Windows OS support for desktop and laptop systems.
• Strong knowledge of Microsoft Office and business applications.
• Experience with hardware installations, upgrades, and troubleshooting.
• Experience with ticket management systems.
• Experience with Active Directory, including user management and permissions.
• Strong problem-solving skills and the ability to work independently.
• Desirable: experience supporting large‑scale deployments or migrations.
• Desirable: exposure to server moves or hardware rollouts.
• Desirable: exposure to data centre or warehouse environments.
• Desirable: MacOS support experience.

Responsibilities

• Provide end‑user technical support, diagnosing and resolving hardware and software issues.
• Install, configure, and upgrade desktop and laptop systems, operating systems, applications, and user profiles.
• Perform hardware deployments and refreshes, including equipment setup and installation, imaging and configuration, data transfer and backup, and device decommissioning or redeployment.
• Deliver remote and on‑site technical support, including desk‑side assistance.
• Troubleshoot and maintain workstations, peripherals, and printers.
• Troubleshoot basic network connectivity issues.
• Work with ticketing systems to manage and document support requests.
• Support the creation and maintenance of technical documentation.

Skills

Desktop support

Windows OS

Office applications

Active Directory

Ticketing systems

Troubleshooting

Independent work

MacOS support (desirable)

Tools

Remote support tools

Imaging software

Job description

Salary: £30,000 - 35,000 per year

Requirements

• 3–5 years experience in desktop support within an enterprise environment
• Strong knowledge of Windows OS support for desktop and laptop systems
• Strong knowledge of Microsoft Office and business applications
• Experience with hardware installations, upgrades, and troubleshooting
• Experience with ticket management systems
• Experience with Active Directory, including user management and permissions
• Strong problem-solving skills and the ability to work independently
• Desirable: experience supporting large‑scale deployments or migrations
• Desirable: exposure to server moves or hardware rollouts
• Desirable: exposure to data centre or warehouse environments
• Desirable: MacOS support experience

Responsibilities

• Provide end‑user technical support, diagnosing and resolving hardware and software issues
• Install, configure, and upgrade desktop and laptop systems, operating systems, applications, and user profiles
• Perform hardware deployments and refreshes, including equipment setup and installation, imaging and configuration, data transfer and backup, and device decommissioning or redeployment
• Deliver remote and on‑site technical support, including desk‑side assistance
• Troubleshoot and maintain workstations, peripherals, and printers
• Troubleshoot basic network connectivity issues
• Work with ticketing systems to manage and document support requests
• Support the creation and maintenance of technical documentation

Technologies

• Active Directory
• Hardware
• Support
• macOS
• Network
• Windows

More

We are a leading IT services and solutions provider, and we are looking to hire a Desktop Support Technician to join our growing team. This is a hands‑on role where we deliver end‑user support and deployment services across a variety of environments, including corporate offices, healthcare sites, warehouses, and data centres. The position is well suited to someone who enjoys working directly with users, solving problems, and contributing to hardware deployments, upgrades, and technical troubleshooting.

last updated 38 week of 2026