Specialist, End User Computing

NewDay Technology Limited; Leeds; Hybrid; GBP 36,000 - 52,000; Full time

Job summary

NewDay Technology Limited in Leeds is seeking an End User Computing Specialist to ensure colleagues have secure, high-performing technology across devices, collaboration tools and remote working solutions. You will deliver technical support across end user devices, Microsoft 365, Teams Rooms and device lifecycle management, while driving improvements and ensuring audit-ready security.

This role blends hands-on troubleshooting with governance and documentation, in a hybrid environment, supporting

Qualifications

• Experience delivering support across Microsoft 365 and endpoint devices.
• Knowledge of endpoint security and patch management best practices.
• Ability to work in a hybrid workplace and coordinate with multiple teams.

Responsibilities

• Deliver technical support across end user devices, Microsoft 365, collaboration tools and peripherals, including VIP support where required.
• Maintain and enhance performance, availability and reliability of end user computing services.
• Support and optimise Teams Rooms, event space technology and remote working solutions to provide a seamless colleague experience.
• Drive device lifecycle management activities including provisioning, deployment, patching, security hardening and endpoint management.
• Identify and implement process improvements, helping resolve recurring issues and introducing new technologies and functionality.
• Contribute to governance, compliance and documentation activities to keep end user services secure and audit-ready.

Skills

Microsoft 365 environments

Intune & Entra

Jamf

Endpoint security

Technical troubleshooting

Documentation & reporting

Stakeholder communication

Tools

Microsoft Entra

Intune

Jamf

Windows Autopilot

Job description

As an End User Computing Specialist at NewDay, you'll help ensure colleagues have secure, reliable and high-performing technology to do their best work. Working within the End User Services Operational Support team, you'll support and improve our modern workplace technology estate, covering end user devices, collaboration tools, endpoint security and remote working solutions. #LI-Hybrid #BC1

How you'll contribute

Deliver technical support and troubleshooting across end user devices, Microsoft 365 technologies, collaboration tools and peripherals, including VIP support where required. Maintain and enhance the performance, availability and reliability of end user computing services, ensuring service levels are achieved. Support and optimise Microsoft Teams Rooms, event space technology and remote working solutions to provide a seamless colleague experience. Drive device lifecycle management activities including provisioning, deployment, patching, security hardening and endpoint management. Identify and implement process improvements, helping to resolve recurring issues and introduce new technologies and functionality. Contribute to governance, compliance and documentation activities, ensuring end user services remain secure, audit-ready and aligned to business requirements.

We're looking for these essential skills

• Strong ability to diagnose and resolve technical issues while delivering an excellent customer experience across a range of stakeholders.
• Experience supporting Microsoft 365 environments, operating systems and modern endpoint management platforms including Microsoft Entra, Intune and Jamf.
• Knowledge of endpoint security, device provisioning, Windows Autopilot, patch management and security compliance best practices.
• Ability to analyse technical issues, identify root causes and implement effective solutions in a fast-paced environment.
• Strong written and verbal communication skills, with the ability to create clear documentation and build effective relationships across teams.
• Ability to manage competing priorities, contribute to technical initiatives and remain calm and effective under pressure.

It's a plus if you also have these skills

• Experience supporting Microsoft Teams Rooms, collaboration technologies and event space solutions.
• Ability to contribute to project delivery, vendor management activities and continuous service improvement initiatives.
• Creative and innovative approach to engineering challenges and problem solving.
• Understanding of financial services environments and the regulatory and security considerations associated with them.
• Familiarity with PCI-DSS requirements or working within highly governed and compliance-driven organisations.

Externally this role may also be known as Desktop Support Engineer, Desktop Support Analyst, End User Computing Engineer, End User Support Analyst or 2nd Line Support Analyst.

At NewDay, we value all types of diversity.

We’re an equal opportunity employer and believe that our differences create a vibrant, authentic working culture. We want all our colleagues to feel able to bring their whole selves to work. We don’t discriminate on the basis of protected characteristics or identities. We make sure that every job is crafted to be inclusive and that people with disabilities or caring responsibilities can take part in the application and interview process. Tell us if you need accommodations: We’ll put reasonable adjustments in place to support you. We work with Textio to make our job design and hiring inclusive.

Permanent We help people move forward with credit and help our colleagues to move their careers forward too. Through innovative consumer credit and embedded finance products powered by groundbreaking technology, we deliver over 300 million transactions every year. Our brands include Aqua, Marbles, Fluid, Bip and NewPay. We partner with leading brands such as AO, Argos, Boohoo, John Lewis and Lloyds Bank. Over 5 million UK customers are supported by our award-winning customer service.