End User Computing Engineer — Hybrid/Remote Support

Department for Transport Group; Leeds; Hybrid; GBP 36,000 - 42,000; Full time

Benefits offered by this job

Employer pension 28.97%

25 days annual leave

8 Bank Holidays + Privilege Day

Staff discount portal

Career development (qualifications)

Job summary

The Department for Transport in Leeds is seeking an End User Computing Engineer to support colleagues with digital tools and investigate and resolve technical issues across the department. You'll troubleshoot incidents, provide first-time fixes where possible, and collaborate with specialist teams to resolve more complex problems.

This hybrid role offers 2 days remote work, a salary of £35,663 with a 28.97% employer pension contribution, and 25 days annual leave plus bank holidays.

Responsibilities

• Providing first-time resolution by troubleshooting and diagnosing or escalating faults to service desk managers, incident managers and problem managers to investigate and resolve.
• Defining and delivery of new services.
• Coaching associates and share knowledge with team colleagues.

Job description

The Department for Transport in Leeds is seeking an End User Computing Engineer to support colleagues with digital tools and investigate and resolve technical issues across the department. You'll troubleshoot incidents, provide first-time fixes where possible, and collaborate with specialist teams to resolve more complex problems.

This hybrid role offers 2 days remote work, a salary of £35,663 with a 28.97% employer pension contribution, and 25 days annual leave plus bank holidays.