End User Computing Engineer

Department for Transport (DfT), United Kingdom; Birmingham; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Civil service pension 28.97%

Holiday entitlement 25 days (+1 per yr

Bank holidays

Staff discount portal

Career development

Employee Assistance Programme

Flexible working

Job summary

The Department for Transport is seeking an End User Computing Engineer to support colleagues with the tools and technical assistance they need to work effectively.

In this role you will troubleshoot, resolve issues, and work with specialist teams to tackle more complex incidents, while benefiting from a Civil Service pension, 25 days leave (rising to 30), bank holidays, and flexible working options.

Qualifications

• MDM deployment, configuration and support (Intune).
• IT Event Management: monitoring, triage, investigation and resolution of alerts.
• End User Computing: Windows devices, Microsoft 365 apps and end-user tech.
• Packaging and deployment of applications.

Responsibilities

• Provide first-time resolution by troubleshooting or escalating faults to service desk/incident managers.
• Define and deliver new services to users and teams.
• Coach associates and share knowledge across the team.
• Support and manage EUC and device environments.

Skills

MDM

IT Event Mgmt

EUC

Software Packaging

Job description

Salary: £35,663 - A Civil Service Pension with an employer contribution of 28.97%

Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time

About the role

Join the Department for Transport's Digital, Information and Security Directorate and help deliver the reliable, secure technology services that keep the organisation running. As an End User Computing Engineer, you’ll play a key role in supporting colleagues across the department, ensuring they have the tools and technical support they need to work effectively. Working within the Platforms function, you’ll troubleshoot and resolve technical issues, provide first-time fixes where possible, and work with specialist teams to investigate and resolve more complex incidents.

Key Responsibilities include, but are not limited to:

• Providing first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident managers and problem managers to investigate and resolve.
• Defining and delivery of new services.
• Coaching associates and share knowledge with team colleagues.
• Employer pension contribution of 28.97% of your salary.
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Flexible working options where we encourage a great work-life balance.

About you

To be successful in this role you will need to have the following experience:

• Mobile Device Management (MDM), including the deployment, configuration and support of devices using tools such as Microsoft Intune.
• IT Event Management, including the monitoring, triage, investigation and resolution of system, application and device alerts and events.
• End User Computing (EUC), including the support and management of Windows devices, Microsoft 365 applications and end-user technologies.
• Software Packaging and Application Deployment, including the testing, packaging, deployment and lifecycle management of applications.

Apply before 11:55 pm on Sunday 18th October 2026