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Department for Transport Group; Leeds; Hybrid; GBP 36,000 - 42,000; Full time

Benefits offered by this job

Employer pension 28.97%

25 days annual leave

8 Bank Holidays + Privilege Day

Staff discount portal

Career development (qualifications)

Job summary

The Department for Transport in Leeds is seeking an End User Computing Engineer to support colleagues with digital tools and investigate and resolve technical issues across the department. You'll troubleshoot incidents, provide first-time fixes where possible, and collaborate with specialist teams to resolve more complex problems.

This hybrid role offers 2 days remote work, a salary of £35,663 with a 28.97% employer pension contribution, and 25 days annual leave plus bank holidays.

Responsibilities

• Providing first-time resolution by troubleshooting and diagnosing or escalating faults to service desk managers, incident managers and problem managers to investigate and resolve.
• Defining and delivery of new services.
• Coaching associates and share knowledge with team colleagues.

Job description

End User Computing Engineer

Company: Department for Transport

Salary: £35,663 - A Civil Service Pension with an employer contribution of 28.97%

Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time

Job type: Permanent

Posting date: 13 Oct 2026

Closing date: 18 Oct 2026

Location: Leeds

Working pattern: Hybrid - 2 days remote

About the role

Join the Department for Transport's Digital, Information and Security Directorate and help deliver the reliable, secure technology services that keep the organisation running. As an End User Computing Engineer, you'll play a key role in supporting colleagues across the department, ensuring they have the tools and technical support they need to work effectively. Working within the Platforms function, you'll troubleshoot and resolve technical issues, provide first-time fixes where possible, and work with specialist teams to investigate and resolve more complex incidents.

Key Responsibilities include, but are not limited to:

Providing first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident managers and problem managers to investigate and resolve.

Defining and delivery of new services.

Coaching associates and share knowledge with team colleagues.

Employer pension contribution of 28.97% of your salary.

25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).

8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.

Access to the staff discount portal.

Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.

Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.

24-hour Employee Assistance Programme providing free confidential help and advice for staff.

Flexible working options where we encourage a great work-life balance.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.