IT Engineer

Reed Technology; Hull and East Yorkshire; On-site; GBP 30,000 - 40,000; Full time

Job summary

Reed Technology is seeking an IT Support Engineer to provide on-site technical support across multiple locations in East Yorkshire. The role focuses on end-user support, hardware deployment, and maintaining IT infrastructure within production and warehouse environments.

This 12-month Fixed Term Contract requires strong hardware troubleshooting, Windows 11, Microsoft 365, basic networking, and experience with ITIL-based service desks.

Qualifications

• Experience in IT support, desktop support, field engineering, or site support.
• Strong hardware troubleshooting and diagnostic skills.
• Good knowledge of Windows 11, Microsoft 365, computer hardware, and basic networking.
• Experience with Service Desk/ticketing systems in ITIL environments.
• Strong communication and customer service skills.
• Ability to travel across multiple locations with a full UK driving licence.

Responsibilities

• Deliver on-site IT support for users and devices across multiple sites.
• Support PCs, laptops, mobile devices, printers, and peripherals.
• Diagnose and resolve hardware and connectivity issues.
• Support industrial and warehouse technology, including scanners, label printers, touchscreens, handheld devices, and workstations.
• Configure, deploy, replace, and relocate IT equipment.
• Assist with user onboarding, moves, and leavers processes.
• Maintain asset records, stock levels, and documentation.
• Log and manage incidents and service requests via an ITSM platform.
• Provide local support for IT projects, upgrades, and deployments.
• Escalate infrastructure, application, network, and security issues where appropriate.

Skills

IT support

Desktop support

Field engineering

Site support

Hardware troubleshooting

Windows 11

Microsoft 365

Networking basics

ITIL

Service Desk / ITSM

Tools

ITSM software

Service Desk

Job description

IT Support Engineer (12-Month FTC) 30,000- 40,000

Location: East Yorkshire with occasional travel across Yorkshire
Contract: 12-Month Fixed Term Contract
Salary: 30,000- 40,000

Overview

A manufacturing organisation is seeking an IT Support Engineer to provide on-site technical support across multiple locations. The role focuses on end-user support, hardware deployment, troubleshooting, and supporting operational technology within production and warehouse environments.

Key Responsibilities

• Deliver on-site IT support for users and devices across multiple sites.
• Support PCs, laptops, mobile devices, printers, and peripherals.
• Diagnose and resolve hardware and connectivity issues.
• Support industrial and warehouse technology, including scanners, label printers, touchscreens, handheld devices, and workstations.
• Configure, deploy, replace, and relocate IT equipment.
• Assist with user onboarding, moves, and leavers processes.
• Maintain asset records, stock levels, and documentation.
• Log and manage incidents and service requests via an ITSM platform.
• Provide local support for IT projects, upgrades, and deployments.
• Escalate infrastructure, application, network, and security issues where appropriate.

Required Experience

• Previous experience in IT support, desktop support, field engineering, or site support.
• Strong hardware troubleshooting and diagnostic skills.
• Good knowledge of Windows 11, Microsoft 365, computer hardware, and basic networking.
• Experience using Service Desk/ticketing systems and working within ITIL-based environments.
• Strong communication and customer service skills.
• Ability to work independently across multiple locations.
• Full UK driving licence and willingness to travel.

Desirable

• Experience supporting manufacturing, warehouse, or operational technology environments.
• Exposure to SAP, warehouse scanning devices, industrial printers, or mobile computing equipment.
• Relevant IT qualifications or certifications (Microsoft, CompTIA, ITIL, etc.).

Ideal for:

An IT Support Engineer looking for a varied hands-on role supporting both office users and operational technology in a manufacturing environment.