End User Computing Engineer

Department for Transport Group; Swansea; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Pension contribution 28.97%

Annual leave 25 days

Bank holidays 8

Staff discount portal

Career development

Diversity & inclusion

Employee Assistance Programme

Flexible working

Job summary

Department for Transport Group is seeking an End User Computing Engineer to support colleagues across the department. You will troubleshoot, resolve incidents and provide first-time fixes, within the Platforms function, ensuring reliable and secure technology services.

Responsibilities include providing first-time resolution, defining new services, and coaching teammates while working with specialist teams to tackle complex issues.

Qualifications

• Experience with MDM deployment and Intune configuration.
• IT Event Management: monitor, triage and resolve alerts.
• End User Computing: support Windows devices and Microsoft 365.
• Software packaging and deployment lifecycle management.

Responsibilities

• Provide first-time resolution by diagnosing and escalating faults as needed.
• Define and deliver new IT services.
• Coach associates and share knowledge with the team.

Skills

MDM (Intune)

IT event management

End User Computing

Software packaging & deployment

Job description

Location: Birmingham, Hastings, Leeds, Swansea

Salary: £35,663 - A Civil Service Pension with an employer contribution of 28.97%

Contract Type: Permanent - Flexible working, Full-time, Job share, Part-time

About the role

Join the Department for Transport's Digital, Information and Security Directorate and help deliver the reliable, secure technology services that keep the organisation running. As an End User Computing Engineer, you'll play a key role in supporting colleagues across the department, ensuring they have the tools and technical support they need to work effectively. Working within the Platforms function, you'll troubleshoot and resolve technical issues, provide first-time fixes where possible, and work with specialist teams to investigate and resolve more complex incidents.

Key Responsibilities include, but are not limited to:

• Providing first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident managers and problem managers to investigate and resolve.
• Defining and delivery of new services.
• Coaching associates and share knowledge with team colleagues.

Benefits

• Employer pension contribution of 28.97% of your salary.
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King's birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Flexible working options where we encourage a great work-life balance.

About you

To be successful in this role you will need to have the following experience:

• Mobile Device Management (MDM), including the deployment, configuration and support of devices using tools such as Microsoft Intune.
• IT Event Management, including the monitoring, triage, investigation and resolution of system, application and device alerts and events.
• End User Computing (EUC), including the support and management of Windows devices, Microsoft 365 applications and end-user technologies.
• Software Packaging and Application Deployment, including the testing, packaging, deployment and lifecycle management of applications.

Apply before 11:55 pm on Sunday 18th October 2026