Employee Relations Manager

JR United Kingdom; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading UK organisation is seeking an experienced Employee Relations Case Manager to manage sensitive ER casework and represent the organisation in tribunal proceedings. The ideal candidate will have a deep understanding of UK employment law, a proven track record in handling complex ER matters, and strong influence at senior levels. This role demands autonomy within a collaborative national team, offering a competitive package with flexible location options.

Benefits

Competitive package

Flexible location options

Qualifications

• In-depth knowledge of UK employment law and HR best practice.
• Proven track record in managing sensitive, complex, and high-stakes ER matters.
• Strong stakeholder management and influencing skills.

Responsibilities

• Lead complex case investigations, disciplinary appeals, and executive complaints.
• Represent the organisation in Early Conciliation and Employment Tribunal proceedings.
• Engage with HR Directors, Group Legal, and executive leadership to address ER matters.

Skills

Knowledge of UK employment law

Stakeholder management

Judgment and decision-making

Influencing skills

Education

CIPD Level 5 or equivalent legal qualification

Job description

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UK-Based | National Scope | Flexible Location | Competitive Package

A leading UK organisation operating in a complex, high-profile environment is seeking to appoint an experienced Employee Relations Case Manager to join a high-performing team.

The Role

You will act as a trusted, independent expert managing highly sensitive and business-critical ER casework across a large, unionised, and operationally diverse organisation. With direct influence on reputational risk, cost mitigation, and legal exposure, this is a role for a professional with credibility and gravitas.

You will:

• Lead complex case investigations, disciplinary appeals, whistleblowing matters, and executive complaints.
• Represent the organisation in Early Conciliation and Employment Tribunal proceedings, with settlement authority at judicial mediation stages.
• Engage with senior stakeholders including HR Directors, Group Legal, union representatives, and executive leadership.
• Identify trends and proactively support cultural and behavioural improvements.
• Improve line manager capability through identification of development needs and provision of feedback on an individual basis and sharing learning from cases overall with stakeholders.
• Operate with autonomy while embedded within a highly collaborative and high-performing national team.
• Support with project work as required, including supporting change consultations and organisational design implementation.

The Individual

The successful candidate will be a seasoned ER practitioner with:

• In-depth knowledge of UK employment law and HR best practice.
• A proven track record in managing sensitive, complex, and high-stakes ER matters.
• Strong stakeholder management and influencing skills, including the ability to operate at executive level and with union representatives.
• Effective analysis, judgement and decision-making skills.
• Ideally CIPD Level 5 or a formal legal/employment law qualification.