Empathetic Collections & Dispute Specialist

Santander USA; Milton Keynes; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A leading bank in Milton Keynes is seeking a Collections & Dispute Specialist for a 12-month fixed-term contract. This hybrid role requires dealing with customers in financial difficulty, ensuring positive outcomes through negotiation. Candidates should possess strong negotiation and customer service skills. The position offers a competitive salary of £25,000 - £28,000, along with a range of benefits including holiday and pension contributions. If you have a passion for helping others, this could be the right role for you.

Benefits

£500 flexible benefit allowance

Annual bonus based on performance

Gym passes at reduced rates

Generous pension contributions

25 days holiday per annum plus bank holidays

Qualifications

• Previous collections experience preferred.
• Strong negotiation skills essential.
• Confident telephone manner important.

Responsibilities

• Handle inbound and outbound customer calls regarding arrears.
• Negotiate payment plans that are acceptable to both parties.
• Ensure compliance with regulatory and company policies.

Skills

Negotiation skills

Customer service experience

Attention to detail

Computer literacy

Financial discretion

Job description

A leading bank in Milton Keynes is seeking a Collections & Dispute Specialist for a 12-month fixed-term contract. This hybrid role requires dealing with customers in financial difficulty, ensuring positive outcomes through negotiation. Candidates should possess strong negotiation and customer service skills. The position offers a competitive salary of £25,000 - £28,000, along with a range of benefits including holiday and pension contributions. If you have a passion for helping others, this could be the right role for you.