Empathetic Admin Officer for Sensitive Case Support

Brook Street; Bradford; On-site; GBP 24,000 - 26,000; Full time

Job summary

Brook Street is recruiting for an Administration Officer to support a time-bound eviction information-gathering project in Bradford. You will work a 37-hour week, Monday to Friday, in a fully office-based setting, with an initial 3-month contract and potential extension. A Basic DBS will be processed.

You will gather details, update forms, and liaise with stakeholders with empathy and professionalism. The role emphasizes accurate records, strong IT/system use, and excellent customer service on

Qualifications

• Excellent administration skills with strong attention to detail.
• Confident IT skills and ability to work accurately using internal systems.
• Strong customer service capability, particularly on the telephone.
• Clear, calm telephone manner able to ask questions confidently and professionally.
• Empathy and discretion, especially with sensitive personal circumstances.
• Reliability and a collaborative approach in a busy office.

Responsibilities

• Use internal systems to gather required details and transfer them onto the correct forms.
• Identify when information isn't available and take action to obtain it.
• Call external stakeholders and/or individuals to collate missing information (where required).
• Maintain excellent administration standards to ensure records are complete and accurate.
• Deliver a high level of customer service, with a professional and reassuring telephone manner.
• Handle enquiries and case-related conversations with empathy and discretion.

Skills

Administration skills

IT skills

Customer service

Telephone manner

Empathy and discretion

Reliability

Tools

Internal systems

Job description

Brook Street is recruiting for an Administration Officer to support a time-bound eviction information-gathering project in Bradford. You will work a 37-hour week, Monday to Friday, in a fully office-based setting, with an initial 3-month contract and potential extension. A Basic DBS will be processed.

You will gather details, update forms, and liaise with stakeholders with empathy and professionalism. The role emphasizes accurate records, strong IT/system use, and excellent customer service on