Admin Officer

Brook Street; Bradford; On-site; GBP 24,000 - 26,000; Full time

Job summary

Brook Street in Bradford is seeking an Admin Officer to support hearings administration, customer service, and data handling. The role includes managing jury service administration, scheduling, and processing related expenses and court fees.

You will work 37 hours per week, 9am–5pm, in Bradford, with a pay rate of £12.86 per hour, and you’ll contribute to health and safety processes and data integrity within a busy public sector environment.

Qualifications

• Clear communication with a wide range of people, including those with complex needs.
• Excellent data entry and record-keeping accuracy, following secure procedures.
• Calm, proactive problem-solving, especially with complaints or time-sensitive activity.
• Ability to follow policies and work to operational standards.
• Willingness to support multi-disciplinary team tasks: customer service, hearings administration, jury, enforcement, and health & safety.

Responsibilities

• Confirm role details through vacancy management and administrative preparation.
• Undertake customer service and administrative tasks to prepare for, facilitate, and conclude hearing activity.
• Provide clear guidance to users via face-to-face, calls, and written responses.
• Use service scripts and knowledge articles to signpost the right support with consistent answers.
• Follow complaints policies and assist users through the process, preventing escalation.
• Update OPTIC and maintain accurate case handling.
• Identify risks relating to HMCTS buildings and alert SPoS when needed.
• Process work using SOPs to meet performance targets and uphold standards.
• Handle case files with accurate data entry, secure information management, and retention compliance.
• Manage jury service administration and related expenses and court fees.
• Assist with listing and scheduling, supporting urgent matters and listing policies.
• Support enforcement procedures including financial assessments and fines.
• Contribute to health and safety operations (PEEPs, facility checks, issue logging, and safety governance).

Skills

Communication

Attention to detail

Problem-solving

Customer service mindset

Team support

Job description

Admin Officer

Location: Bradford, BD1 1JA
Working Days / Hours: 37 hours Mon-Fri
Working Pattern: 9am - 5pm
Pay Rate: £12.86 per hour

If you're someone who thrives on variety, enjoys helping people through complex situations, and takes pride in accurate administration, this role could be a great fit. Our Client is hiring forrole responsible forsmooth running of hearings and the user journey-face to face, by phone, and in writing.

What you'll be doing:

• Confirm role details through careful vacancy management and administrative preparation
• Undertake customer service and administrative tasks to prepare for, facilitate, and conclude hearing activity
• Provide clear guidance to users and stakeholders using face to face, incoming/outbound calls, and responses to correspondence in different formats
• Use service scripts and knowledge articles to signpost the right support and give specific, consistent answers
• Follow complaints policies and procedures-supporting users through the process and responding promptly to prevent escalation
• Update OPTIC as required and maintain accurate case handling
• Identify risks relating to HMCTS buildings, alert the Senior Person on Site (SPoS) when needed, and act immediately where required
• Process work using standard operating procedures to meet performance targets and uphold operational/service standards
• Handle case files with accurate data entry, secure information management, and compliance with retention and data-loss protocols
• Manage jury service administration (selection, deferral, reassignment, attendance tracking) and process related expenses and court fees
• Assist with listing and scheduling, supporting urgent matters and adhering to listing policies
• Support enforcement procedures including financial assessments, fine collection assistance, and producing basic statistical/financial reports
• Contribute to health and safety operations (PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance)

What you'll bring:

• Confidence communicating clearly with a wide range of people, including those with specific and potentially complex needs
• A strong attention to detail-especially when entering data, managing documents, and following secure procedures
• Calm, proactive problem-solving, particularly when dealing with complaints or time-sensitive activity
• A service mindset with the ability to follow policies and work to operational standards
• Willingness to support team activity across customer service, hearings administration, jury tasks, enforcement support and health & safety processes

Additional information:

You'll be expected to use contact methods effectively and keep records up to date to support accurate casework and reporting.

If you're successful in your application an Enhanced DBS will be required as part of the on-boarding checks with Brook Street.

If you're ready to make a real difference through great administration and genuine customer support, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.