Admin Officer

Brook Street; Cambridge; On-site; GBP 17,000 - 21,000; Full time

Job summary

Brook Street is recruiting for an Admin Officer at Cambridge Crown Court, located in Cambridge CB1-1BT, Monday to Friday, 9am-5pm, paying £12.86 per hour. You will support users navigating the justice process and ensure smooth day-to-day court administration.

Typical duties include preparing for hearings, signposting users, handling sensitive information with discretion, and maintaining records in line with procedures. DBS checks are part of onboarding.

Qualifications

• Excellent communication skills
• Confident handling of sensitive information
• Structured, process-led approach to admin work
• Empathy and patience when supporting people with complex needs
• Strong attention to detail for record keeping and compliance

Responsibilities

• Undertaking administrative tasks to prepare for, facilitate, and help complete hearing activity
• Providing support and signposting users and stakeholders face-to-face, by telephone, and in writing
• Using service scripts and knowledge articles to give clear information
• Following complaints policies and procedures to prevent escalation and keep records updated
• Processing work accurately using standard operating procedures to meet performance targets
• Handling case files with careful data entry and secure information management
• Managing jury service administration: selection, deferral, reassignment, attendance tracking and processing related expenses and court fees
• Assisting with listing and scheduling to support efficient use of judicial time
• Supporting enforcement processes, including financial assessments and producing basic reports
• Helping with health and safety operations and governance guidance

Job description

Admin Officer
Location: Cambridge CB1-1BT Monday- Friday 9am-5pm Pay rate: £12.86ph

If you're someone who thrives on helping people, staying calm under pressure, and keeping information accurate and secure, our client has a rewarding role at Cambridge Crown Court. You'll be the friendly, reliable point of contact-supporting users to navigate the justice process and ensuring day-to-day court administration runs smoothly.

What you'll be doing:

• Undertaking administrative tasks to prepare for, facilitate, and help complete hearing activity
• Providing support and signposting users and stakeholders via face-to-face, telephone (incoming and outbound), and correspondence in a range of formats
• Using service scripts and knowledge articles to give clear, consistent, and specific information-especially to users with complex needs
• Following complaints policies and procedures, responding promptly to help prevent escalation, and keeping records updated as required
• Processing work accurately using standard operating procedures to meet performance targets and maintain service standards
• Handling case files with careful data entry, secure information management, and compliance with retention and data loss protocols
• Managing jury service administration, including selection, deferral, reassignment, attendance tracking, and processing related expenses and court fees
• Assisting with listing and scheduling to support efficient use of judicial time and responsiveness to urgent matters
• Supporting enforcement processes, including financial assessments, fine collection assistance, and producing basic statistical/financial reports
• Helping with health and safety operations, including facility checks, issue logging, and supporting key/safety governance under guidance

What you'll bring:

• Excellent communication skills with the ability to provide clear guidance and reassurance
• Confidence handling sensitive information with accuracy and discretion
• A structured, process-led approach to admin work-while staying flexible to urgent demands
• Empathy and patience when supporting people with specific and complex needs
• Strong attention to detail, particularly for record keeping and compliance

Additional information:

• You'll also identify risks relating to HMCTS buildings and

Ready to make a real difference and be part of a role that matters?

If you're successful in your application an Enhanced DBS will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.