Administration Officer

Brook Street; Bradford; On-site; GBP 24,000 - 26,000; Full time

Job summary

Brook Street is recruiting for an Administration Officer to support a time-bound eviction information-gathering project in Bradford. You will work a 37-hour week, Monday to Friday, in a fully office-based setting, with an initial 3-month contract and potential extension. A Basic DBS will be processed.

You will gather details, update forms, and liaise with stakeholders with empathy and professionalism. The role emphasizes accurate records, strong IT/system use, and excellent customer service on

Qualifications

• Excellent administration skills with strong attention to detail.
• Confident IT skills and ability to work accurately using internal systems.
• Strong customer service capability, particularly on the telephone.
• Clear, calm telephone manner able to ask questions confidently and professionally.
• Empathy and discretion, especially with sensitive personal circumstances.
• Reliability and a collaborative approach in a busy office.

Responsibilities

• Use internal systems to gather required details and transfer them onto the correct forms.
• Identify when information isn't available and take action to obtain it.
• Call external stakeholders and/or individuals to collate missing information (where required).
• Maintain excellent administration standards to ensure records are complete and accurate.
• Deliver a high level of customer service, with a professional and reassuring telephone manner.
• Handle enquiries and case-related conversations with empathy and discretion.

Skills

Administration skills

IT skills

Customer service

Telephone manner

Empathy and discretion

Reliability

Tools

Internal systems

Job description

Job Title: Administration Officer

Location: Bradford, West Yorkshire, BD1 1JA

Pay Rate: £12.86 for the first 12 weeks, then £13.25 thereafter

Working Hours: 37 hours per week, Mon-Fri, 9am-5pm

Working Pattern: Fully Office Based

Contract: 3 months with the possibility of extension

Clearance: Basic DBS to be processed by Brook Street

If you're organised, confident on the phone, and you genuinely care about handling sensitive situations with empathy, Our Client has an opportunity for you to support a time-bound project gathering and recording information for individuals subject to eviction. This role offers a structured Monday-Friday schedule and a clear contribution to keeping case information accurate and up to date.

What you'll be doing:

• Use internal systems to gather required details and transfer them onto the correct forms
• Identify when information isn't available and take action to obtain it
• Call external stakeholders and/or individuals to collate missing information (where required)
• Maintain excellent administration standards to ensure records are complete and accurate
• Deliver a high level of customer service, with a professional and reassuring telephone manner
• Handle enquiries and case-related conversations with empathy and discretion

What you'll bring:

• Excellent administration skills, with strong attention to detail
• Confident IT skills and the ability to work accurately using internal systems
• Strong customer service capability, particularly when speaking with people on the telephone
• A clear, calm telephone manner-able to ask questions confidently and professionally
• Empathy and discretion, especially when dealing with sensitive personal circumstances
• Reliability and a collaborative approach in a busy office environment

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.