Admin Officer

Brook Street; Leeds; On-site; GBP 14,000 - 21,000; Full time

Job summary

Brook Street is seeking an Administrative Officer to join our team at 379 York Road, LS9 6TA. The role involves welcoming visitors, handling calls and emails, and supporting day-to-day administrative tasks in a busy environment.

The ideal candidate will have strong ICT skills, excellent communication, and a professional, discreet approach to handling confidential information. Core hours include evenings or weekends as needed.

Qualifications

• Proven proficiency in ICT with strong Microsoft Office skills.
• Excellent verbal and written communication skills.
• Professional and empathetic approach supporting diversity and anti-discriminatory practice.
• Ability to work at pace while maintaining accuracy in stressful situations.
• Strong sense of responsibility and discretion handling confidential information.
• Confidence to support colleagues and cover during absences (training provided).

Responsibilities

• Acting as the first point of contact for visitors, telephone callers and people on probation.
• Logging arrivals and departures and issuing visitor passes as required.
• Answering reception enquiries and escalating complex questions to management.
• Using observation to diffuse potentially difficult situations.
• Monitoring safeguarding/risk indicators and updating records as needed.
• Managing building logistics: mail, stationery, meeting rooms, and event setup.
• Handling petty cash and travel warrants arrangements.
• Supporting health, safety and security including CCTV monitoring and alarms.
• Logging faults/incidents and escalating maintenance needs.
• Providing confidential administrative support for operational case files.

Skills

ICT proficiency

Verbal and written communication

Professional and empathetic approach

Ability to work under pressure

Discretion with confidential info

Team support readiness

Tools

Microsoft Office

Job description

Administrative Officer

Location: 379 York Road, LS9 6TA Pay rate : £12.71ph Monday-Friday 9am-5pm

What you'll be doing:

• Acting as the first point of contact for visitors, telephone callers and people on probation-welcoming them professionally face-to-face, by phone and email
• Logging arrivals and departures, notifying the right member of staff and issuing visitor passes/security fobs as required
• Answering reception enquiries with clear, basic information, and escalating more detailed questions to the appropriate manager
• Using observation and situational awareness to help diffuse potentially difficult situations, recognising when additional support is needed
• Remaining alert to safeguarding/risk indicators and taking appropriate action, including updating relevant records where necessary
• Managing key building logistics including mail, ordering stationery/PPE, supporting meeting rooms and event set-up/registration
• Supporting day-to-day petty cash and travel warrants arrangements
• Helping maintain building health & safety and security, including operating physical security as a key holder, monitoring CCTV, supporting alarms/testing, and assisting evacuation measures (where trained)
• Logging building faults/incidents, escalating maintenance needs and making urgency decisions within guidelines
• Providing confidential, high-level administrative support for operational case administration when required (including filing, producing correspondence, scanning/archiving sensitive data and updating records)

What you'll bring:

• Proven proficiency in ICT, with strong skills across Microsoft Office applications
• Excellent verbal and written communication skills-clear, respectful and confident
• A professional, empathetic approach-supporting diversity and anti-discriminatory practice in everything you do
• The ability to work at pace while maintaining accuracy, especially when situations become stressful
• A strong sense of responsibility and discretion when handling sensitive and confidential information
• The confidence to support colleagues and cover during periods of absence (training will be provided)

Additional information:

• Core hours include regular unsocial hours (evenings and/or weekends) based on business need, including late night cover

If you're successful in your application an Enhanced DBS along with client vetting will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.