Emergency Wellbeing Officer

We Manage Jobs(WMJobs); Nuneaton; On-site; GBP 2,000 - 4,000; Full time

Job summary

A local council in Nuneaton is seeking compassionate individuals for an Out of Hours Emergency Response Team. Responsibilities include responding to emergency calls, providing urgent support to residents, and maintaining safety. Applicants must have a full driving licence. The role offers flexibility, a standby allowance, and various benefits including a pension scheme.

Benefits

Flexible working

Local Government Pension Scheme

Generous holiday allowance

Childcare vouchers

Qualifications

• Full driving licence and access to a vehicle is essential.

Responsibilities

• Be on-call during evenings and weekends for emergencies.
• Provide urgent support and liaise with emergency services.
• Maintain accurate records of all incidents.

Skills

Calm under pressure

Excellent interpersonal skills

Ability to work independently

Decision-making

Commitment to confidentiality

Job description

Overview

Nuneaton and Bedworth Borough Council is a small Council with big values. We are committed to ensuring our services are delivered to the highest possible standard and we put the customer at the forefront of everything we do. By working for us you will become part of the team and will play your part in serving our community.

To provide an emergency out of hours call out service to individual residents when alerted by the Council’s Control Centre. (Out of hours)

Location: Various Independent Living Schemes

Hours: On-call between 17:00 and 08:00 (Monday to Friday), and 24-hour cover on weekends and Bank Holidays

Salary: Standby allowance based on hours worked. Salary up to £3,166.91 pro rata

Contract Type: Permanent

Are you passionate about supporting vulnerable people to live independently and safely in their own homes? We are looking for compassionate, reliable, and proactive individuals to join our Out of Hours Emergency Response Team.

Responsibilities

• Be on-call during evenings, nights, weekends, and Bank Holidays to respond to emergency alerts from the Lifeline Control Room.
• Attend residents’ homes to provide urgent support, including welfare checks, emergency assistance, and liaising with emergency services.
• Reset or replace faulty equipment and ensure residents’ safety and wellbeing.
• Maintain accurate records of all calls, actions taken, and incidents in line with policies and procedures.
• Ensure properties and residents’ belongings are secure after attending.
• Work closely with the Independent Living Team to ensure seamless, high-quality service delivery.
• Maintain open communication with the Lifeline Control Room throughout your shift.

Essential skills and experience

• Calm under pressure and able to respond quickly and professionally in emergency situations.
• Excellent interpersonal and communication skills.
• Able to work independently and make sound decisions.
• A commitment to confidentiality and safeguarding.
• A full driving licence and access to a vehicle is essential.

Benefits

As an employer, Nuneaton and Bedworth Borough Council offers a wide range of benefits, including flexible working, Local Government Pension Scheme, generous holiday allowance and childcare vouchers.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

How to apply

Please note that all applications must be received on an online application form. We do not accept CVs and do not keep CVs on file unless part of an application.

Any communication with you will be via email, so please check your email, including spam/junk folders, and WMJobs account on a regular basis after submitting your application.

For informal enquiries please contact Vicki Hibbs.

Email - [e-mail]

Phone - 02476376319