Emergency Services Receptionist

Graphics Express LLC; Plymouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization is seeking Band 2 receptionists to join the Emergency Services team. Your role will involve patient registration, booking appointments, and performing various administrative duties within a busy reception environment. The ideal candidate must excel in customer service, multitask effectively, and work under pressure, including nights and weekends. This position is based in Plymouth with multiple site responsibilities, contributing to a dedicated healthcare team.

Qualifications

• Experience in busy reception environments is preferred.
• Ability to maintain patient confidentiality and professionalism.
• Experience working with minimal supervision and as part of a team.

Responsibilities

• Receive and welcome patients and relatives to the department.
• Book in all patients attending the Emergency Service.
• Confirm all demographic details and ensure accuracy of data entry.
• Escalate concerns to the triage nurse when required.
• Access and share care plans with authorized clinicians.

Skills

Keyboard skills

Excellent customer service experience

Multitasking ability

Work under pressure

Tools

Nervecentre

EDD1

SALUS

Job description

An exciting opportunity has arisen to join our expanding team of Band 2 receptionists within the Emergency Services at UHP.

Assisting in the administration for the reception areas in the Emergency Services this post requires keyboard skills, excellent customer service experience and the ability to multitask whilst working in a busy, fast‑paced environment.

The ability to observe patient confidentiality and maintain a professional manner is essential. The post holder will be required to work with minimal supervision and have the ability to work under extreme pressure, exercising sound judgement and decision‑making skills while working as part of a team or independently.

If you are seeking a challenge and possess the skills required this could be the right job for you. We have two positions available for 37.5 hours per week on a 24/7 rota, including nights and weekends.

This role will involve working across multiple sites including Derriford Hospital, the Cumberland Centre, Tavistock and Kingsbridge.

For an informal chat or to discuss the position in more detail please contact Chelsea Harris, Operational & Quality Lead, via 01752 438132.

Preference will be given to internal Trust staff, as well as Priority and "At Risk" status, including NHS At Risk staff throughout Devon who can display recent relevant experience as dictated by the Person Specification.

The post holder will be responsible for the registration of patients, booking patient appointments and any other administration duties. The reception is a 24‑hour service and the post‑holder will be expected to cover shifts which will include evenings, nights and weekends.

To work flexibly in a fast‑changing environment providing an efficient personal service to patients, relatives and clients as part of the Emergency Services Multi‑Disciplinary Team.

Promote the smooth running of the Department by maintaining effective communication within the Trust.

We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust offers great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.

PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC; PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support, including reasonable adjustments with the application process, please contact the recruitment team on 01752 432100. We recognise that work‑life balance is important for our colleagues and so we invite requests from applicants for less than full‑time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Reception Duties

• To receive and welcome patients and relatives to the department and direct them to the waiting area.
• Book in all patients attending the Emergency Service on Nervecentre and ensure the necessary documents are available before triage.
• When booking in patients, confirm with patients all demographic details. Understand the importance of accurate data entry. Details are often highly sensitive where there are significant barriers to understanding, including patients with mental/physical needs and patients under the influence of alcohol and/or drugs.
• Escalate concerns to the triage nurse when required, such as if a patient presents with chest pain, symptoms of a stroke or shortness of breath.
• Complete the assault screen for external auditing.
• Access and share care plans with authorised clinicians for patients who are vulnerable, at risk or frequent attenders.
• Understand the process of booking in overseas patients.
• Use EDDI to record and audit data for patients referred by 111.
• Use SALUS to print wristbands.
• Use SALUS for the transfer/discharge of patients.
• Book in unknown patients using the unknown patient process.

Please refer to JD and PS for further details.