Business Support & Administration Control Centre Operator Rugby, Warwickshire Up to £13.91 / hour

SourceFlow; Rugby; Hybrid; GBP 16,000 - 23,000; Full time

Job summary

Rugby Borough Council is seeking a dedicated Control Centre Operator to join the Sheltered Housing Team. The role involves responding to calls, coordinating actions per policy and maintaining detailed records of residents, calls and equipment at Rugby Town Hall, onsite only.

A full UK driving licence is essential to respond to emergencies and assist with equipment installation/repair. The successful candidate will have strong customer service skills, calm and confident communication, fluent

Qualifications

• Experience of working with vulnerable adults.
• Call centre background.
• Driving licence essential.
• Excellent communication and IT skills.

Responsibilities

• Respond to calls at the Control Centre and take appropriate action per policy.
• Maintain accurate records of residents, calls, incidents and equipment.
• Call out to clients, program equipment for installation/upgrade and assist in emergencies.

Skills

Call centre experience

Driving licence

Customer service

Communication skills

IT skills

Experience with vulnerable adults

Job description

LocationRugby, WarwickshireSalaryUp to£13.91/hrJob TypeTemporaryJob DisciplineBusiness Support & Administration**Control Centre Operator****Pay:** £13.91 per hour**Shifts:** Day Shifts including some weekends between 6am-6:00pm**Location:** Rugby Town Hall CV21 2RR- onsite only**Contract Length:** 3 months with review for extensionOpus People Solutions are recruiting on behalf of Rugby Borough Council for enthusiastic and customer service focused Control Centre Operator to join their Sheltered Housing Team to provide a dedicated, sensitive and responsive service to all customers who are connected or approach the Control Centre.Main duties are to respond to calls connected to the Control Centre and take the appropriate action to resolve them in line with policy and procedure, for example this might be to call an ambulance, book an emergency visit or activate the Emergency Plan should this need arise. You will be expected to maintain and keep up to date accurate records of all residents, calls, incidents and equipment connected with Control Centre.**We are seeking candidates with a full UK driving licence to be able to respond to emergencies in person and assist with equipment installation/repair.**The Control Centre Operator also will call out to clients ensuring information is up to date, taking call from prosepective new clients and programming equipment for installation and upgrade.The successful candidate will possess excellent customer service skills, a calm and confident manner and approach, clear and fluent English, excellent listener and competent IT skills.**What we're looking for:*** Experience of working with vulnerable adults* Call centre background* Driving licence essential*All offers will be subject to satisfactory compliance screening, including right to work in the UK and references. In addition, due to the nature of the role the appropriate level of criminal record disclosure will be undertaken.*Apply now for more information!