Emergency Department Coordinator/Receptionist

Maidstone and Tunbridge Wells NHS Trust; Royal Tunbridge Wells; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare provider in Royal Tunbridge Wells seeks an Emergency Department Coordinator/Receptionist for a rewarding role. You will be responsible for managing patient bookings and ensuring efficient operations in the Emergency Department. Strong data entry skills, logical thinking, and excellent communication are essential. Join a supportive team while contributing to vital healthcare services. This position requires shift work and cross-site duties.

Benefits

At least 27 days of annual leave

Membership in NHS Pension Scheme

Blue Light card eligibility

Qualifications

• Experience in administrative roles preferred.
• Ability to work shifts including nights and weekends.
• Ability to work accurately under pressure.

Responsibilities

• Manage patient bookings into the Emergency Department.
• Liaise effectively with clinical staff and patients.
• Perform precise data entry in appointment systems.

Skills

Detail-oriented

Strong data entry skills

Logical thinking

Computer literacy

Excellent communication

Organisational abilities

Job description

Emergency Department Coordinator/Receptionist

Please note this role is currently only being advertised to staff members who are currently working within the Kent and Medway ICy.

Are you looking for a rewarding role in a fast‑paced and vital healthcare setting? We are expanding our Emergency Department (ED) team and are seeking Coordinators/Receptionists to join us at both our Maidstone and Tunbridge Wells sites.

The post holder will be one of the first interactions the patient has when entering ED. You will be responsible for booking patients into the department via our IT systems, with accuracy and efficiency, liaising effectively with clinical staff, and undertaking other administrative duties to support the vital functions of the ED service. A key part of the role involves precise data entry in our appointment‑based systems, ensuring smooth and efficient operations.

Key Skills and Attributes

• Detail‑oriented individual with strong data entry skills.
• Logical thinker who can use their initiative to make decisions in a fast‑paced environment.
• Computer literacy and proficiency in navigating systems and software.
• Excellent communication and organisational abilities.

Working Hours and Flexibility

• This role involves working shifts, including days and nights, which can range from 6 to 12 hours per block.
• Cross‑site working will be required.

Why Join Us?

• Be part of a supportive and dedicated team in a critical healthcare environment.
• Develop your skills while contributing to a vital public service.

Additional Information

Please note: This vacancy may close earlier than the advertised deadline. Submit your application as soon as possible to avoid missing out on this exciting opportunity.

Please note, that we are currently unable to offer a certificate of sponsorship for this role as it does not meet the UK Visas and Immigration criteria.

Benefits

• At least 27 days of annual leave plus public/bank holidays (pro‑rata for part‑time staff).
• Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits.
• Blue Light card eligibility.
• Additional benefits available in the benefits documents below.
• All successful applicants will be required to complete our corporate trust induction once a start date has been agreed.

Contact

Please contact the Recruiting Manager for an informal discussion should you have any queries relating to the role for which you are applying.