EMEA Remote Technical Support & Training Specialist

Genetec Inc.; Cootham; Remote; GBP 55,000 - 85,000; Full time

Job summary

Genetec Inc. is seeking a Dedicated Support Engineer to partner with high-profile enterprise clients, tackle complex technical challenges, and deliver exceptional service experiences across the EMEA region.

You will provide expert technical support and hands-on training to help customers maximize Genetec solutions while collaborating with R&D to stay ahead of technology trends. Expect occasional travel for on-site missions and proactive system health checks.

Qualifications

• Degree in Computer Science, Telecommunications, Electrical Engineering, or equivalent practical experience.
• Strong analytical mindset with proven problem-solving and decision-making capabilities.
• Excellent team player who thrives in collaborative environments and fosters open internal communication.
• Natural ability to build, maintain, and elevate long-lasting client relationships.
• Professional fluency in English; additional languages are a plus.

Responsibilities

• Partner with high-profile enterprise clients to tackle complex technical challenges and deliver an outstanding service experience.
• Provide expert technical support and hands-on training to help customers unlock the full power of Genetec solutions.
• Collaborate closely with R&D teams to stay at the cutting edge of new technologies.
• Perform routine system assessments and health checks to optimize performance and drive improvement.
• Travel across Europe for on-site client missions and strengthen partnerships.

Skills

Software support

Windows OS

Networking

SQL Server

C#

PowerShell

Education

Degree in Computer Science / Telecommunications / Electrical Engineering

Tools

Windows Server

SQL Server management

Network devices configuration

Job description

Genetec Inc. is seeking a Dedicated Support Engineer to partner with high-profile enterprise clients, tackle complex technical challenges, and deliver exceptional service experiences across the EMEA region.

You will provide expert technical support and hands-on training to help customers maximize Genetec solutions while collaborating with R&D to stay ahead of technology trends. Expect occasional travel for on-site missions and proactive system health checks.