EMEA Remote Technical Support & On-site Expert

Genetec Inc.; Sandy; Hybrid; GBP 42,000 - 66,000; Full time

Job summary

Genetec Inc. is seeking a Dedicated Support Engineer to partner with enterprise clients, delivering expert technical support and hands-on training for Genetec security platforms.

You will collaborate with R&D, conduct system assessments, and optimize performance while traveling across Europe to on-site client missions and build trusted partnerships. You will join Genetec's Professional Services team, bringing strong problem-solving skills, an analytical mindset, and a passion for customer

Qualifications

• Degree in Computer Science, Telecommunications, Electrical Engineering, or equivalent practical experience.
• Strong analytical mindset with proven problem-solving and decision-making capabilities.
• Excellent team player who thrives in collaborative environments with open communication.
• Professional fluency in English (a second language is a major plus).

Responsibilities

• Tackle complex technical challenges for enterprise clients and deliver outstanding service.
• Provide expert technical support and hands-on training to unlock Genetec platform capabilities.
• Collaborate with R&D to stay at the cutting edge of Genetec innovations.
• Perform routine system assessments and health checks to optimize performance.
• Travel across Europe for on-site client missions and strengthen partnerships.

Skills

Analytical thinking

Problem solving

Team collaboration

Client relationship management

English fluency

Education

Bachelors degree in Computer Science / Telecommunications / Electrical Engineering or equivalent

Tools

Windows OS

Networking (switches/routers)

Genetec solutions

SQL Server management

Server virtualization

Job description

Genetec Inc. is seeking a Dedicated Support Engineer to partner with enterprise clients, delivering expert technical support and hands-on training for Genetec security platforms.

You will collaborate with R&D, conduct system assessments, and optimize performance while traveling across Europe to on-site client missions and build trusted partnerships. You will join Genetec's Professional Services team, bringing strong problem-solving skills, an analytical mindset, and a passion for customer