EMEA Enterprise Support Engineer - Remote & On-site

Genetec Inc.; Ipswich; Remote; GBP 45,000 - 63,000; Full time

Job summary

Genetec Inc. is looking for a Dedicated Support Engineer to work with enterprise clients across the EMEA region. The role includes providing expert technical support, hands-on training, and collaborating with R&D to adopt cutting-edge Genetec solutions.

You will conduct routine system assessments, health checks, and travel for on-site missions, helping to ensure optimal performance and long-term client satisfaction.

Qualifications

• Degree in Computer Science, Telecommunications, Electrical Engineering, or equivalent practical experience.
• Strong analytical mindset with proven problem-solving and decision-making capabilities.
• Professional fluency in English; a second language is a plus.

Responsibilities

• Partner with high-profile enterprise clients to tackle complex technical challenges and deliver an outstanding service experience.
• Provide expert technical support and hands-on training to help customers maximize Genetec solutions.
• Collaborate with R&D teams to stay ahead of latest innovations and perform routine system assessments and health checks.
• Travel across Europe for on-site client missions to deepen trust and strengthen partnerships.

Skills

Technical support

Troubleshooting

Client training

Team collaboration

English fluency

Education

Degree in CS/Telecom/EE

Tools

Windows OS

Networking devices

SQL Server

Job description

Genetec Inc. is looking for a Dedicated Support Engineer to work with enterprise clients across the EMEA region. The role includes providing expert technical support, hands-on training, and collaborating with R&D to adopt cutting-edge Genetec solutions.

You will conduct routine system assessments, health checks, and travel for on-site missions, helping to ensure optimal performance and long-term client satisfaction.