EMEA Remote Technical Support Engineer

Genetec Inc.; Oulton; Remote; GBP 65,000 - 90,000; Full time

Job summary

Genetec is seeking a Dedicated Support Engineer to partner with enterprise clients across Europe, delivering expert technical support, on‑site trainings, and health checks to optimize Genetec security platforms.

You will collaborate with R&D to stay at the forefront of innovations, perform routine system assessments, and travel periodically for on‑site missions to strengthen partnerships and client trust.

Qualifications

• Degree in Computer Science, Telecommunications, or Electrical Engineering.
• Strong analytical mindset with problem‑solving capabilities.
• Fluent English; professional communication.
• Willingness to travel across Europe.

Responsibilities

• Provide expert technical support and hands‑on training to enterprise clients.
• Conduct system audits and health checks to optimize performance.
• Collaborate with R&D teams on new technologies.
• Travel across Europe for on‑site client missions.

Skills

Analytical mindset

Problem solving

Client relationships

Team player

Fluent English

Education

Degree in Computer Science, Telecommunications, or Electrical Engineering

Tools

Windows OS

Networking devices

SQL Server

Server virtualization

Enterprise storage

Job description

Genetec is seeking a Dedicated Support Engineer to partner with enterprise clients across Europe, delivering expert technical support, on‑site trainings, and health checks to optimize Genetec security platforms.

You will collaborate with R&D to stay at the forefront of innovations, perform routine system assessments, and travel periodically for on‑site missions to strengthen partnerships and client trust.