EMEA Remote Tech Support Engineer & On-site Trainer

Genetec Inc.

Broughton

Remote

GBP 42,000 - 68,000

Full time

4 days ago

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Job summary

Genetec Inc. in the United Kingdom seeks a Dedicated Support Engineer to partner with enterprise clients across Europe, troubleshooting complex systems and delivering training. You will provide expert technical support, perform system health checks, and collaborate with R&D to stay ahead of technology trends.

Travel across Europe for on-site missions is expected. The role combines deep technical capability with strong client relationships, requiring a degree in CS/telecom/electrical engineering

Qualifications

Degree in Computer Science, Telecommunications, Electrical Engineering, or equivalent practical experience.
Strong analytical mindset with problem-solving capabilities.
Excellent teamwork and client relationship skills.

Responsibilities

Partner with enterprise clients to tackle complex technical challenges.
Provide expert technical support and hands-on training for Genetec solutions.
Collaborate with R&D to stay ahead of technological innovations.
Perform routine system assessments and health checks to optimize performance.

Skills

Enterprise support

Troubleshooting

Training

Client relations

Education

Bachelor's degree in CS/EE/Telecom

Tools

Windows

SQL Server

Job description

Travel across Europe for on-site missions is expected. The role combines deep technical capability with strong client relationships, requiring a degree in CS/telecom/electrical engineering

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