EMEA Remote Enterprise Customer Support Engineer

Genetec Inc.; Liverpool; Remote; GBP 60,000 - 80,000; Full time

Job summary

Genetec Inc. in the United Kingdom is seeking a Dedicated Support Engineer within the Professional Services team to help enterprise clients optimize Genetec solutions. This role combines high-level technical support with hands-on training and close collaboration with R&D.

You will perform routine system assessments, drive continuous improvement, and travel across Europe to client sites, strengthening partnerships and delivering exceptional service.

Qualifications

• Degree in Computer Science, Telecommunications, Electrical Engineering, or equivalent practical experience.
• Strong analytical mindset with proven problem-solving and decision-making capabilities.
• Excellent team player who thrives in collaborative environments and fosters open internal communication.
• Fluent in English; a second language is a major plus.

Responsibilities

• Partner with high-profile enterprise clients to tackle complex technical challenges and deliver an outstanding service experience.
• Provide expert technical support and hands-on training to help customers unlock Genetec solutions.
• Collaborate with R&D teams to stay on the cutting edge of Genetec innovations.
• Perform routine system assessments and health checks to optimize performance and drive continuous improvement.
• Travel across Europe for on-site client missions, deepening trust and strengthening partnerships.

Job description

Genetec Inc. in the United Kingdom is seeking a Dedicated Support Engineer within the Professional Services team to help enterprise clients optimize Genetec solutions. This role combines high-level technical support with hands-on training and close collaboration with R&D.

You will perform routine system assessments, drive continuous improvement, and travel across Europe to client sites, strengthening partnerships and delivering exceptional service.