EMEA Dedicated Support Engineer — Enterprise Tech & On-Site

Genetec Inc.; United Kingdom; Remote; GBP 42,000 - 65,000; Full time

Job summary

Genetec Inc. is seeking a Dedicated Support Engineer to advise enterprise clients in the EMEA region. You will troubleshoot complex systems, perform health checks, and train end-users, with occasional travel across Europe.

You will collaborate with cross-functional teams to ensure high client satisfaction, align with Genetec solutions, and contribute to continuous improvement in security platforms.

Qualifications

• Bachelor-level degree in a technical field or equivalent practical experience.
• Strong problem-solving skills with the ability to troubleshoot complex systems.
• Excellent communication and client-facing abilities are required.
• Fluency in English; other languages are a plus.

Responsibilities

• Partner with enterprise clients to resolve complex technical challenges and deliver top service.
• Provide hands-on technical support and end-user training for Genetec platforms.
• Collaborate with R&D to stay ahead of product innovations and issues.
• Perform regular system health checks and optimization to improve performance.
• Travel across Europe for on-site client missions and relationship building.

Skills

Analytical mindset

Problem-solving

Team player

Client relationships

English fluency

Education

Degree in Computer Science, Telecommunications, Electrical Engineering, or equivalent

Tools

Windows OS

Networking (switches/routers)

Server virtualization

Genetec solutions

SQL knowledge

Job description

Genetec Inc. is seeking a Dedicated Support Engineer to advise enterprise clients in the EMEA region. You will troubleshoot complex systems, perform health checks, and train end-users, with occasional travel across Europe.

You will collaborate with cross-functional teams to ensure high client satisfaction, align with Genetec solutions, and contribute to continuous improvement in security platforms.