EMEA Dedicated Support Engineer — Travel to Client Sites

Genetec Inc.; Reading; Remote; GBP 55,000 - 75,000; Full time

Job summary

Genetec Inc. is seeking a Dedicated Customer Support Engineer for the EMEA region based in Reading, UK. The role involves providing expert technical support, on-site client missions, and hands-on training to help customers maximize the Genetec security platforms.

You will partner with enterprise clients, perform system health checks, and collaborate with R&D to stay ahead of technological innovations. Occasional travel across Europe and cross-functional teamwork are core aspects of the position.

Qualifications

• We welcome all qualified candidates, including those who may not meet every listed requirement.
• Degree in Computer Science, Telecommunications, Electrical Engineering, or equivalent practical experience.
• Excellent analytical mindset with problem-solving and decision-making capabilities.

Responsibilities

• Tackle complex technical challenges with high-profile enterprise clients.
• Provide expert technical support and hands-on training.
• Collaborate with R&D teams to stay on the cutting edge of Genetec solutions.
• Perform routine system assessments and health checks to optimize performance.

Skills

Software support

Remote deployment

Genetec solutions

Windows OS

Networking

Education

Degree in Computer Science / Telecommunications / Electrical Engineering

Tools

SQL Server

Virtualization

Job description

Genetec Inc. is seeking a Dedicated Customer Support Engineer for the EMEA region based in Reading, UK. The role involves providing expert technical support, on-site client missions, and hands-on training to help customers maximize the Genetec security platforms.

You will partner with enterprise clients, perform system health checks, and collaborate with R&D to stay ahead of technological innovations. Occasional travel across Europe and cross-functional teamwork are core aspects of the position.