Email & CRM Specialist

Office Angels; Guildford; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A fast-growing company in Guildford is seeking an Email & CRM Specialist to enhance their marketing efforts. The role involves developing email marketing campaigns, optimizing CRM systems, and driving customer engagement. An ideal candidate has over 3 years of experience in email marketing or CRM within an eCommerce context. This position offers a hybrid work structure and a range of perks including additional holidays and flexible working hours.

Benefits

20 days of holiday plus 8 bank holidays

Extra day off for your birthday

Two additional holiday days between Christmas and New Year

One paid volunteering day

Flexible working hours

Monthly team socials

Hybrid working arrangement

Pension scheme

Qualifications

• 3+ years of experience in email marketing or CRM roles, ideally within an eCommerce context.
• Detail-oriented with exceptional organisational and project management skills.
• Ability to manage multiple campaigns and deadlines effectively.

Responsibilities

• Develop and execute engaging email marketing campaigns.
• Optimize CRM system for accurate segmentation and automation.
• Analyze and report on email and CRM performance.
• Implement strategies for customer retention through targeted initiatives.
• Create automated workflows and nurturing campaigns.

Skills

Email marketing

CRM management

Data-driven strategies

Project management

Analytical skills

Tools

Klaviyo

Mailchimp

Job description

Join Our Team as an Email & CRM Specialist!

Are you ready to take your email marketing and CRM skills to new heights? Our client, a fast-growing company based in Guildford, is looking for an enthusiastic Email & CRM Specialist to join their dynamic team of 30.

This is a fantastic opportunity for someone with a passion for driving engagement and conversions through data-driven strategies. If you're ready to make a real impact in a thriving eCommerce environment, we want to hear from you!

Position Details

• Salary: £35k-£40k


• Location: Guildford


• Contract Type: Permanent, full-time


• Work Format: Hybrid (2 days a week in the office)

What You'll Do

In this exciting role, you'll work closely with the Brand Director and Marketing Executive to:

• Develop and execute engaging email marketing campaigns, ensuring high deliverability and ROI.


• Oversee and optimize our CRM system for accurate segmentation, personalization, and automation.


• Analyse and report on email and CRM performance, providing actionable insights for continuous improvement.


• Implement innovative strategies for customer retention and loyalty through targeted email and CRM initiatives.


• Create and maintain automated workflows and nurturing campaigns to foster relationships.


• Collaborate with marketing team members on SEO and affiliate projects as needed.


• Ensure all email copy aligns with our brand tone and messaging in coordination with the Brand Director.

About You

We're on the lookout for a confident professional who:

• Boasts 3+ years of experience in email marketing or CRM roles, ideally within an eCommerce context.


• Is detail-oriented, with exceptional organisational and project management skills.


• Thrives in a collaborative environment, working effectively both independently and as part of a small team.


• Communicates clearly and effectively with internal and external stakeholders.


• Manages multiple campaigns and deadlines with ease, even under pressure.

Experience Required

• 3+ years in email marketing or CRM roles.


• Hands-on experience with Klaviyo and Mailchimp.

Why Join Us?

In addition to being part of an innovative team, you'll enjoy a range of fantastic perks, including:

• 20 days of holiday plus 8 bank holidays annually.


• An extra day off for your birthday.


• Two additional holiday days between Christmas and New Year.


• One paid volunteering day to give back to the community.


• Flexible working hours to support your work-life balance.


• Monthly team socials to foster a fun, engaging workplace.


• Hybrid working arrangement, allowing you to blend office and remote work.


• Pension scheme with the government Nest plan.

Ready to Make a Difference?

If you're excited about the prospect of joining a rapidly growing company and have the skills we're looking for, we'd love to hear from you! Apply now and take the next step in your career as an Email & CRM Specialist.

Office Angels is an equal opportunities employer. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and recruitment business. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.