Electronic Payments Specialist

NBT Bank; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A reputable financial institution in Norwich is seeking a professional for Electronic Payment duties, focusing on wire transfers and ACH processing. You will handle customer inquiries, ensure compliance, and maintain accurate documentation. The ideal candidate has an Associates degree, 2 to 4 years of banking experience, and strong communication skills. The role offers competitive compensation and a range of benefits to support your wellbeing and career development.

Benefits

Generous Paid Time Off

Parental Leave

Comprehensive Medical Coverage

Retirement Plans

Qualifications

• 2 - 4 years Banking experience with an emphasis in accounting or branch environment.

Responsibilities

• Process and input all domestic and foreign wire transfer payments.
• Handle call-in customer inquiries and resolve validation errors.
• Maintain historical records for wire transfers and documentation.

Skills

Proficient in Microsoft products including Excel and Word

Basic accounting skills

Attention to detail

Strong customer communication and telephone skills

Education

Associates degree or equivalent education / banking experience

Job description

Pay Range: $17.50 - $21.53

Responsible for performing Electronic Payment duties including wire transfer and ACH Processing. Responsibilities include effective analysis of information to accurately execute duties. Gain an in-depth knowledge of Payment services, including Wire and ACH processing. Provides support to Department Manager in departmental projects, defining and recommending procedural changes.

Education and Experience

• Associates degree or equivalent education / banking experience
• 2 - 4 years Banking experience with an emphasis in accounting or branch environment

Skills and Abilities

• Proficient in Microsoft products including Excel and Word.
• Basic accounting skills.
• Attention to detail.
• Ability to research outstanding items and problems.
• Strong customer communication and telephone skills.

Tasks Performed

• 40% Process and input all domestic and foreign wire transfer payments and administrative messages into the Wire Transfer system while adhering to department guidelines, policies, procedures and regulatory requirements governing Wire and ACH. Verifies and posts all incoming wires to customer accounts. Monitor and process all online queues. Communicate with Treasury Department and assist in monitoring daily Fed Reserve Cash Balance. Perform system balancing.
• 30% Handle call-in customer inquiries along with processing of call-back verification. Research and resolve wire validation errors. Process wires or ACH in the various queues such as Review, Exceptions, Suspends, Over limits etc. Review and Release wires from the OFAC queue according to established guidelines.
• 10% Maintains historical records for wire transfers, currency and coin and ACH documentation.
• 10% Receive branch currency and coin orders and process through the Federal Reserve system. Setup and maintenance of Cash Management customers on service applications.
• 5% Maintains and updates ACH and Wire operating procedures software, and compliance OFAC & BSA materials and guides. Maintains Business Recovery manuals.
• 5% Other duties as assigned

Physical Requirements

• Communicate effectively with internal and / or external customers
• Stationary 75% of time or greater
• Move Objects to Maximum 10 lbs

Why Work at NBT

At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.

Wellbeing

At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.

Community Involvement

NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.

Culture

NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.

Career Development

Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.

Total Rewards

NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.

Business Stability

NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan.

Benefits for Full-Time Employees

• Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
• Parental Leave: Six weeks of paid leave at 100% of your salary.
• Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage: Ensuring your overall health and well-being.
• Flexible Spending Accounts: For healthcare and dependent care expenses.
• Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
• Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
• Voluntary Benefits: Including hospital, accident, and critical illness coverage.
• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
• Adoption Assistance: Supporting your growing family.
• Tuition Reimbursement: Invest in your education and career growth.
• Employee Assistance Program (EAP): Access to support and resources.
• Financial and Banking Services: Various benefits and financial planning assistance.

Benefits for Part-Time Employees Working 20+ Hours / Week

• Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
• Generous Parental Leave: Six weeks of paid leave at 100% of your salary.

Benefits for All Part-Time Employees

Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future

Paid Sick and Safe Leave: For your health and safety.

Employee Assistance Program (EAP): Access to support and resources.

Financial and Banking Services: Various benefits and financial planning assistance.