Electronic Gaming Host Person

Bally's; North East; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading global casino-entertainment company is seeking an Electronic Gaming Host to provide exceptional service and enhance the gaming experience. You'll ensure compliance with regulations, support the team in achieving business goals, and create a welcoming environment for customers. Ideal candidates will have experience in customer-facing roles and strong interpersonal skills, coupled with a passion for delighting guests.

Qualifications

• Experience in a customer-facing role in a fast-paced environment, preferably hospitality or casino.
• Strong interpersonal skills with a concise communication style.
• Knowledge of UK Casino regulations is desirable.

Responsibilities

• Ensure compliance with gaming regulations and service standards.
• Support the Electronic Gaming department's business goals.
• Track and report customer play accurately.

Skills

Customer service

Interpersonal skills

Conflict resolution

Attention to detail

Job description

Overview

Who we are
Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games and 3,800 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, IL, and a land-based casino near the Nittany Mall in State College, PA, Bally's will own and/or manage 16 casinos across 11 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana.

Role overview

Well, what about the team? As an Electronic Gaming Host, you''ll be the face of our gaming experience - the one who ignites the spark of entertainment for every guest who steps onto the floor. Your mission is to ensure each customer visit is filled with excitement and exceptional service.

Our Hosts greet guests with a warm welcome, anticipate their gaming needs and provide tailored experiences that leave them eager to return. They''re the face of the casino and on hand to answer any customer questions or concerns. They play an integral part in vigilantly monitoring potential concerns, remaining alert for any suspicious behaviour, potential problem gambling, ensuring any issues are quickly and discretely reported to the appropriate teams. As an Electronic Gaming Host, you''ll be the catalyst that transforms a simple gaming visit into an unforgettable experience. Your commitment to creating a fun, welcoming environment will be essential to our guests' enjoyment and our continued success.

Please note, we operate 24 hours a day, 7 days a week to provide an exceptional gaming experience for our valued guests. This means that as a member of our team, you may be required to work unsociable hours, including evenings and weekends.

Responsibilities

• Ensuring customers are provided with products that are efficient, maintained, in working order and operate in accordance with regulations.
• Supporting the Electronic Gaming department in achieving the overall business goal.
• Understanding of and ensuring safer gambling responsibilities are demonstrated.
• Shows awareness of patrons/regulars and works with the team on servicing this customer base.
• Ensuring all customers play is tracked and reported correctly and completing daily audits.
• Demonstrating legislative compliance, adherence and knowledge to: Liquor Licence Conditions & Codes of Practice, Stock and Stores Control, Responsible Sale of alcohol, Responsible Gambling & Health & Safety.
• Ensuring electronic gaming service standards and upkeep of ticket printers, coin acceptors, bill validators, gaming monitors and touchscreens and other gaming equipment.
• Demonstrating knowledge of Gaming Product Realisation procedures and EG Manual.
• Reporting any technical or equipment malfunctions to the Electronic Gaming Technicians in a timely manner.

Qualifications

• Have experience in a customer facing role within a fast paced, high-volume environment - preferably in an Entertainment, F&B or Casino based environment.
• Possess exceptional interpersonal and relationship building skills with a positive and concise communication style.
• Have an understanding of the relevant legislation on the responsible service of alcohol and practical knowledge of service industry and culture.
• Be focused on cultivating a positive customer service ethos.
• Have excellent attention to detail and a confident decision maker.
• Possess knowledge of the UK Casino regulatory environment and other legislative requirements is desirable.
• Possess excellent conflict resolution skills with an empathetic but assertive approach when actioning complaints.

DNA / Values

At Bally’s, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do!

We are Always Ready to embrace change, adapt, and do what it takes to delight our customers. We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back. We are All One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally’s we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game.

Equal Opportunities

At Bally’s, we are committed to promoting equal opportunities in employment and working conditions. Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We believe passionately that employing a diverse workforce is central to our success, this is our superpower.

We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.