Education IT Technician – Classroom & Network Support

Planet Recruitment; Waterlooville; On-site; GBP 20,000 - 27,000; Full time

Job summary

Planet Recruitment is seeking an enthusiastic IT Technician to join our IT Support Team in Waterlooville. You will provide day-to-day technical support across a multi-site education environment, helping maintain and support Windows devices, networks, printers and classroom technologies.

The role involves first- and second-line support, fault diagnosis, equipment installation, and working closely with a small IT team to deliver high-quality services to around 2,000 users across sites.

Qualifications

• Experience in an IT support or technical support role.
• Good knowledge of Windows OS and desktop hardware.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer-facing abilities.
• Ability to work in a small team and prioritise workload.

Responsibilities

• Providing first- and second-line IT support to staff and users.
• Diagnosing and resolving hardware and software issues.
• Supporting Windows desktop and laptop devices.
• Installing, configuring and maintaining IT equipment.
• Supporting network infrastructure and connectivity.
• Maintaining and troubleshooting printers and photocopiers.
• Assisting with classroom and teaching technology.
• Escalating complex technical issues where appropriate.
• Working collaboratively with other members of the IT Support Team.
• Providing a professional, responsive and customer-focused IT support service.
• Maintaining accurate records of IT equipment, incidents and technical work.

Skills

Windows operating systems

Desktop hardware

Troubleshooting

Communication skills

Teamwork

Prioritisation

Job description

Planet Recruitment is seeking an enthusiastic IT Technician to join our IT Support Team in Waterlooville. You will provide day-to-day technical support across a multi-site education environment, helping maintain and support Windows devices, networks, printers and classroom technologies.

The role involves first- and second-line support, fault diagnosis, equipment installation, and working closely with a small IT team to deliver high-quality services to around 2,000 users across sites.