School IT Support Technician

Marchant Recruitment; Hertford Heath; On-site; GBP 22,000 - 28,000; Full time

Job summary

Marchant Recruitment is assisting a school in Watford, Hertfordshire, to recruit an IT Support Technician to maintain and support the school's IT systems, equipment and classroom technology. The role involves providing first-line support for staff and pupils, troubleshooting printers, computers and connectivity, and installing and updating devices.

You will work with the IT team to ensure secure, reliable access to technology for lessons and administration, while following safeguarding policies

Qualifications

• Experience in IT support, helpdesk or computer maintenance is desirable.
• Good understanding of Windows computers and common software.
• Ability to troubleshoot hardware, software and connectivity issues.
• Familiarity with printers, peripherals and classroom technology.
• Basic knowledge of networking and Wi-Fi.
• Understanding of user accounts, permissions and password security.
• Awareness of cybersecurity and data protection principles.

Responsibilities

• Providing first-line technical support to staff and pupils.
• Troubleshooting computer, software, printer and connectivity issues.
• Installing, configuring and maintaining IT equipment.
• Supporting classroom technology, including projectors and interactive displays.
• Assisting with the maintenance of computers, laptops and peripherals.
• Supporting user accounts, password resets and access permissions.
• Helping maintain device inventories and IT asset records.
• Installing approved software and updates.
• Supporting basic network and Wi-Fi troubleshooting.
• Maintaining secure and organised IT equipment storage.
• Recording support requests and updating staff on progress.
• Escalating complex technical issues to senior colleagues or external providers.
• Supporting data protection, cybersecurity and acceptable-use procedures.
• Assisting with the setup of IT equipment for lessons and school events.
• Following school safeguarding policies and confidentiality requirements.

Skills

Windows OS

Troubleshooting

Printers & peripherals

Networking basics

User account support

Communication skills

Organizational skills

Cybersecurity awareness

Education

Basic IT qualifications or certifications

Tools

Printers

Interactive displays

Projectors

Active Directory

Job description

Marchant Recruitment is assisting a school in Watford, Hertfordshire, to recruit an IT Support Technician to maintain and support the school's IT systems, equipment and classroom technology. The role involves providing first-line support for staff and pupils, troubleshooting printers, computers and connectivity, and installing and updating devices.

You will work with the IT team to ensure secure, reliable access to technology for lessons and administration, while following safeguarding policies