Education ICT Technician (Junior) – Tech Support

turn IT on; Southampton; On-site; GBP 24,000 - 27,000; Full time

Benefits offered by this job

pension scheme

cycle/ebike scheme

eye care voucher scheme

mental health first aid

employee assistance programme

employee recognition scheme

Job summary

Turn IT on is seeking a Junior ICT Consultant to support one of our schools in Southampton. You will maintain IT hardware and services across school sites and help raise ICT standards to aid teaching and learning.

The role requires good communication, a proactive problem-solving approach, and at least 2 years' experience in ICT support, preferably in education; you will manage accounts, install software, and provide end-user support.

Qualifications

• Experience as ICT Technician/2nd line support, preferably in education.
• Strong communication and organisational skills, with customer service focus.
• Familiarity with Microsoft Office365 and school network support.

Responsibilities

• Resolve and manage any technical issues that impacts the running of the school's function by providing robust technical solutions.
• Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations.
• Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, PA equipment, AV lecterns and hardware)

Skills

Strong communication skills

Organisational skills

Customer service

Tools

Microsoft Office365

Job description

Turn IT on is seeking a Junior ICT Consultant to support one of our schools in Southampton. You will maintain IT hardware and services across school sites and help raise ICT standards to aid teaching and learning.

The role requires good communication, a proactive problem-solving approach, and at least 2 years' experience in ICT support, preferably in education; you will manage accounts, install software, and provide end-user support.