Education and Quality Assistant

Queen Mary University of London; Greater London; On-site; GBP 33,000 - 41,000; Full time

Job summary

A leading educational institution in Greater London is seeking a key member for the Education, Quality and Student Experience Team. This role involves supporting the school’s education management by coordinating activities throughout the student journey and ensuringaccurate responses to student queries. The ideal candidate will have excellent organisational and administrative skills with a great attention to detail. The salary ranges from £33,263 to £40,015 per annum, including a London Allowance.

Benefits

Work life balance and family-friendly policies

Flexible working arrangements

On-site nursery at Mile End campus

Qualifications

• Demonstrated experience with the education management process.
• Experience in answering student queries accurately.
• Ability to coordinate education activities supporting student journey.

Responsibilities

• Support education management in quality and experience.
• Coordinate and organize education activities.
• Ensure accurate triaging of student queries.

Skills

Excellent organisational skills

Initiative

Ability to multi-task

Attention to detail

Good administrative record keeping

Job description

About the Role

As a key member of the Education, Quality and Student Experience Team you will support the school’s education management in both quality and experience. You will play a key role in coordinating and organising the education activities that support the complete student journey from enrolment, registration to graduation. You will ensure that students’ queries are answered accurately and triaged as appropriate.

About You

You will have excellent organisational skills, you will demonstrate a good use of initiative & have the ability to multi‑task and prioritise a high workload. Attention to detail and good administrative record keeping are essential.

About the School

The School of Society and Environment at Queen Mary University of London is made up of three academic departments, History, Geography, and Politics & International Relations. The school has been newly formed and has circa 150 academic staff. It is home to a highly diverse cohort of students and offers a broad‑ranging and methodologically plural curriculum in all three academic departments.

Queen Mary offers a range of work life balance and family‑friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on‑site nursery at the Mile End campus.

The school welcomes applications from women, ethnic minority, neuro‑diverse candidates and candidates with disabilities. Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. All applicants will be assessed fairly against the same criteria and will be shortlisted according to experience and merit as appropriate.

Benefits

The post is based at the Mile End Campus. It is a full time permanent. The starting salary will be Grade 3, in the range of £33,263 – £40,015 per annum inclusive of London Allowance.

We are open to considering applications from candidates wishing to work flexibly.

Informal enquiries should be addressed to Harry Keen – [e-mail].

£33,263 to £40,015 per annum inclusive of London Allowance.