eCommerce Trading Assistant

Wood Mackenzie Limited; City of Westminster; Hybrid; GBP 100,000 - 120,000; Full time

Job summary

A prominent global firm is seeking a strategic Ecommerce and Trading Director to drive D2C performance across the UK and US. You'll be accountable for online trading, revenue, and margin delivery, ensuring exceptional customer service. The role combines high-level strategy and execution, focusing on growth KPIs and managing a high-performing team. This position offers flexible working arrangements with a requirement to be in the London HQ or Bristol office at least three days a week.

Benefits

Competitive salary plus bonus

4-day working week option

Private medical care after one year

Annual training grant of £1,000

Complimentary gym membership

Two paid wellness days annually

Dog-friendly office

Regular team social events

Qualifications

• 7+ years of D2C and eCommerce trading experience required.
• Experience scaling revenues above £20m+ in international markets.
• Hands-on experience in the UK & US market is essential.

Responsibilities

• Develop and execute global D2C trading strategy.
• Own growth KPIs including customer acquisition and retention.
• Manage digital performance budget for scalable growth.

Skills

D2C and eCommerce trading experience

Analytical skills

Paid media knowledge

Leadership skills

Performance marketing optimization

Collaboration skills

Tools

Shopify

GA4

Klaviyo

Job description

This role is both strategic and operational and is central to driving our direct‑to‑consumer performance. As Ecommerce and Trading Director you will be fully accountable for online trading across global markets with a core focus on scaling performance in the UK and US. You will own revenue and margin delivery, oversee forecasting and trading cycles, and make smart data‑led decisions that strengthen conversion, retention, profitability and customer lifetime value.

You will lead the Customer Service function to ensure customers receive exceptional support and frictionless communication across all regions, and take full ownership of trading performance across all D2C owned sites. You will be hands‑on, comfortable moving between high‑level strategy and detailed execution, and will manage a nimble team while handling multiple priorities simultaneously. You will collaborate with Brand and Marketing, Operations, Retail and Finance to ensure our digital presence consistently reflects a premium, seamless, conversion‑led experience for every customer.

The role will be based in either our London HQ in Mayfair or our Bristol office with a requirement to be in the office at least three days a week.

Responsibilities

• Develop and execute the global D2C trading strategy with a sharp focus on the US market.
• Own all growth KPIs, including customer acquisition, revenue, conversion rate, bounce rate, AOV, LTV, retention and churn.
• Ensure the Head of Growth is aligned on trading plans, promotional strategy, merchandising and regional growth targets.
• Manage the digital performance budget and make commercially sound investment decisions to drive scalable growth.
• Work closely with the senior leadership team on forecasting, budgeting and long‑term planning.
• Identify and scale new growth channels, from paid media to partnerships, affiliates and emerging platforms.
• Oversee strategy for TikTok Shop and affiliate marketing.
• Drive A/B testing and CRO across paid media funnels and landing pages, in collaboration with Head of Growth.
• Work alongside Creative and Brand teams to ensure growth activity is fully aligned with brand positioning and messaging.
• Collaborate with internal and external stakeholders to optimise CAC and ROI.
• Lead and develop a high‑performing growth team, building structure and capabilities as we scale.
• Develop the international growth strategy across D2C, with market‑specific plans and localisation input in partnership with the eCommerce team.
• Leverage customer and market data to inform strategies that improve retention and LTV.
• Drive CRM and retention strategy in collaboration with the Head of Marketing, including email, SMS and loyalty.
• Lead the Customer Service team and ensure feedback loops flow directly into trading decisions, site optimisation and subscription improvements.
• Own customer satisfaction metrics including NPS and repeat purchase indicators.
• Partner with tech, product and other teams to ensure digital performance and marketing integrations are growth‑ready.
• Monitor competitors and stay ahead of market trends, tools and consumer expectations.
• Own the end‑to‑end commercial performance of all D2C owned sites across the UK, US, Europe, Asia and emerging markets.
• Ensure all D2C owned sites deliver a premium, conversion‑led experience that aligns with brand positioning and commercial targets.

Qualifications

• 7+ years of D2C and eCommerce trading experience.
• Proven success managing and scaling revenues above £20m+ across international markets.
• Hands‑on experience scaling D2C in the UK & US market is essential.
• Strong understanding of paid media, digital performance and retention marketing.
• Highly analytical and commercially driven with a test‑and‑learn mindset.
• Experience managing Amazon Vendor and/or Seller Central with knowledge of Amazon advertising and growth levers.
• Comfortable managing significant performance marketing budgets and optimising for ROI.
• Confident in leading and growing a team in a fast‑paced, high‑growth environment.
• Deep understanding of CAC, LTV, MER, ROAS, conversion rate and bounce rate.
• Comfortable working cross‑functionally across Creative, Brand, Finance and Ops.
• Excellent communicator with strong leadership and collaboration skills.
• Proven experience leading growth across D2C brands, ideally within beauty, supplements or adjacent consumer categories.
• Experience with Shopify, Klaviyo, GA4, Triple Whale and attribution tools preferred.

Benefits

• Competitive salary plus bonus package.
• Opportunity to work a 4‑day working week.
• Flexible and remote working arrangements, with a requirement to be in our London HQ or Bristol office three days a week.
• Dog‑friendly office environment.
• Private medical care after one year of service.
• £1,000 annual training and development grant.
• Two paid wellness days each year.
• Complimentary gym membership.
• Ample potential for career development and training.
• Fun and friendly team with regular social events in person.
• Complimentary subscription to Revive Collagen.
• Opportunity to be a part of one of the fastest‑growing brands in the UK.

EEO Statement

THG welcomes applications from all qualified candidates and is an equal opportunity employer.