Dynamics CRM Architect

JR United Kingdom; Woking; On-site; GBP 60,000 - 85,000; Full time

Job summary

A leading company in the UK seeks a CRM Architect to design and implement solutions for enhancing customer relationship management across the business. This challenging role requires expertise in MS Dynamics and will involve working closely with a talented team of developers to ensure successful outcomes. The position offers opportunities to improve customer experiences and implement innovative solutions while supporting an inclusive and engaging workplace.

Qualifications

• Experience with MS Dynamics (F&O and CE) is essential.
• Ability to work collaboratively with developers and stakeholders.
• Flexibility to travel occasionally within the UK.

Responsibilities

• Design and implement solutions for CRM adoption.
• Support the team of D365 developers in task management.
• Ensure successful deployment and customer experience improvements.

Skills

Stakeholder Management

Technical Design

CRM Adoption

Education

Relevant qualifications in IT or Business

Tools

MS Dynamics

Job description

Social network you want to login/join with:

Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads all technical design and decision-making.

The role

The CRM is currently used in pockets of the business and is working well. The goal now is to achieve business-wide adoption.

The business is eager to do so, as it already sees benefits.

The Architect

The architect needs to understand the business requirements and design appropriate solutions and features for successful adoption and maximum benefit from the CRM.

This role involves technical hands-on work and high-level design, making it challenging but highly rewarding if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

There are ample resources; you will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.

We need

• An experienced CRM architect familiar with MS Dynamics, particularly F&O and CE.
• Someone confident in handling stakeholders.
• You need to be based in the UK and willing to travel occasionally (about once a quarter).
• Relevant qualifications and education are preferred but not essential.

The values and ethos of the company

• Care about the customer (the CRM aims to improve customer experience and care).
• Care about colleagues; the environment is inclusive and supportive.