Dynamics CRM Architect

JR United Kingdom; Watford; On-site; GBP 60,000 - 85,000; Full time

Job summary

A leading company in the UK is seeking a Dynamics CRM Architect to lead the design, implementation, and adoption of their CRM system. The role involves working closely with various stakeholders to enhance customer experience and ensure successful CRM utilization across the organization. Candidates should possess strong expertise in MS Dynamics, particularly F&O and CE, and be comfortable with occasional travel. This role is demanding yet offers substantial rewards for successful execution.

Qualifications

• Experience as a CRM architect with strong knowledge of MS Dynamics, particularly F&O and CE.
• Ability to confidently handle stakeholder interactions.
• Based in the UK and willing to travel occasionally.

Responsibilities

• Lead all technical design and decision-making for CRM adoption.
• Design suitable solutions and features for successful CRM utilization.
• Manage specific tasks and collaborate with a team of D365 developers.

Skills

Stakeholder Interaction

Technical Hands-on Skills

High-level Design Capabilities

Education

Relevant Qualifications and Education

Tools

MS Dynamics

Job description

Dynamics CRM Architect

UK based (occasional travel)

Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads all technical design and decision-making.

The role

The CRM is in use across various parts of the business and is functioning well. The goal now is to expand its adoption throughout the organization.

The business is eager to do so, recognizing the benefits already achieved.

The Architect

Needs to understand the business requirements and design suitable solutions and features for successful adoption and maximum benefit from the CRM.

Requires technical hands-on skills and high-level design capabilities. This is a demanding but highly rewarding role if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

There are ample resources; you will not manage the team but will be tasked with managing specific tasks and working with a talented, willing team of developers.

Requirements

• Experience as a CRM architect with strong knowledge of MS Dynamics, particularly F&O and CE
• Ability to confidently handle stakeholder interactions
• Based in the UK and willing to travel occasionally (about once a quarter)
• Relevant qualifications and education (preferred but not essential)

Company Values and Ethos

We care about our customers (the CRM aims to improve customer experience and care), colleagues, and the environment. We foster an inclusive and supportive workplace.